Had problem with aerator in bathroom faucet. Called, connected quickly, explained problem, got replacement ordered. That simple. Came 4 days later. Problem solved! Contact person was friendly and understood issue.

CMI Owner-

Tom,
Thank you so much for your kind words! We’re glad to hear that we could resolve the issue with your bathroom faucet quickly and easily. We truly appreciate your feedback and are happy that our team was able to assist you with simplicity. If you need anything else, don’t hesitate to reach out!

We have a small bar faucet (Plumbing World Model 6737001) purchased and installed in 2018. It was dripping slightly at spout. After contacting the warranty service area for help I received a text from Jason Lopez the following morning with assurance that our faucet was covered. He continued to resolve the issue, send replacement parts, communicated through the entire process, and we received the parts within 9 days. It has been installed and faucet is working properly. Best service I have experienced, period!

CMI Owner-

Tom,
Thank you for your kind words and for taking the time to share your experience! We’re glad our team member Jason assisted you effectively and that your faucet is now drip-free due to this support. Providing timely and reliable service is very important to us at CMI, and it’s great to know we met your expectations. We truly appreciate your support and hope to continue receiving it, period!

You have such a great product. I have 4 of your water closets and they flush great. Your faucets are high quality but there is one thing I wish you would do. For example, Delta and Moen both put there names on each faucet. As a plumbing wholesaler this is a tremendous help when it comes to repair and it helps the end user to know where to go for parts.

CMI Owner-

Anthony,
Thank you for your valuable suggestion! We’ll be sure to pass it along to our QC Product Manager and leadership team for consideration. We’re always looking for ways to improve and enhance our products. Should you need any assistance with your CMI products in the future, please don’t hesitate to reach out to our customer service team—we’re here to help and ready to assist you right away!

CMI has been a partner of ours since before 2018. We love the product and service we receive from them on our Multi-Family projects. Its a quality product with a great warranty for a very affordable price. We use both kitchen and bath products along with bathroom accessories. We have been long time users of their NOBLE line and more recently started using their Dillenger series and we are very happy with the product.

CMI Owner-

Trent,
Thank you for your thoughtful review! We truly appreciate your continued partnership and trust in CMI over the years. We’re thrilled to know our products and service consistently meet your expectations. We take great pride in offering quality solutions at an affordable price, and it means a lot to know that our Noble Collection, Dillenger Series, and Multi-Family projects have been a great fit for your needs. Your support and loyalty inspire us to deliver the best for our valued partners like you. We look forward to many more successful projects together!

Had an issue with a faucet me and wife purchased. I reached out to one of the reps name Ron, he asked a few questions and told me he was sending me a new part (faucet) in the mail. This is truly what I call customer service.

CMI Owner-

J Carney,
Thank you for your kind words! We’re thrilled to hear that Ron was able to assist you and send a replacement part. We pride ourselves on providing excellent customer service, and it’s great to know that we hit the mark for you. If you ever need any further assistance, don’t hesitate to reach out. We’re always here to help!

my shower cartrage was leaking. i called CMI and told them I needed a new on, and it was delivered immediately. thank you so much!!!!

CMI Owner-

Scott,
Thank you for the five-star review! We take great pride in our products and greater pride in our team’s ability to handle our customers’ product problems. CMI strives to deliver our best through our team, products, and services. If you ever need assistance again, never hesitate to reach out! We are here for you Monday through Friday from 8:00 am to 5:00 pm EST.

Order parts for my kitchen sink faucet. Customer service is great here every time. I give them my model number and what parts i need or what problem i am having and within a few days i have my new parts to install.

CMI Owner-

Robert,
Thank you for your five-star review! We’re so happy to hear that you consistently have a positive experience with our customer service team. It’s our pleasure to help you get the right parts for your kitchen sink faucet, and we’re glad we’ve been able to meet your needs quickly and efficiently. If you ever need assistance again, don’t hesitate to reach out—we’re always here to help!

We started having issues with the spray nozzle on our Tuscany kitchen faucet. It progressed to a siren-like whistle when water was on full. Jason Lopez promptly assisted and sent us a new nozzle for our faucet, very few questions asked! So great working with a company that cares about customers! THANK YOU for your prompt and friendly service!

CMI Owner-

Robin,
Thank you so much for your kind words! We’re sorry to hear you experienced issues with your spray nozzle, those can be frustrating moments to experience while going about your busy day. However, we are thrilled to know your problem was efficiently and swiftly handled by our technician, Jason! At CMI, we’re committed to delivering our best—from product to customer. We truly appreciate your support and are always here if you need anything in the future. Thanks again for sticking with CMI!

In 2023, we remodeled our Master Bath from ceiling to floor, including a new vanity with a Model No. 6736311 Navassa faucet. We love this faucet as it’s easy to operate, clean and looks great in our bathroom. The installation was flawless and took vey little time. We have received many compliments from family and the few friends we allow back in the Master Bathroom. Of course, they ask where it was purchased and the price. Our response is easy – we bought it at Menard’s and, yes, the price was within our budget and looks great in our room. Our only goof was loosing the installation guide and the aerator wrench. I contacted CMI customer service April 22, 2025 and Jason responded to say that he sent out the wrench and two backup aerators for the faucet as we haven’t replaced the aerators since installation. Jason was awesome!
Thanks for making a great product!

CMI Owner-

Rick,
Thank you for the amazing review! At CMI, we strive to deliver great, reliable products at an affordable price. We’re so happy you are in love with your product and that our team member Jason was able to assist you! If you ever snap a picture of your beloved CMI product, we would be honored to see it. Upload the image to your posted review or tag Compass Manufacturing International in your social media post. If you need anything regarding the care and function of your products, always feel free to reach out!

About a month ago, Ron was spot-on with the info I needed to procure for him to determine the exact part I needed for a 10+ year old faucet. Jason was quick to ship out the part. Our faucet is now good as new for NO CHARGE. Great work!

CMI Owner-

Bruce,
Thanks for that five-star rating! We’re delighted to hear that Ron and Jason efficiently assisted you. At CMI, we are proud to offer products that stand the test of time and have expert staff who know how to keep them running smoothly for years. Your satisfaction means a lot to us, and we’re always here if you need support in the future. Thanks again for choosing CMI!

I contacted Tuscany regarding our inability to get warm enough water in our new shower faucet.
I received a reply the next day, with detailed instructions and an attached guide to adjust it for ourselves.
We were delighted with the new temperature range, and appreciate the quick, thorough, and detailed response.
Thank you!

CMI Owner-

Marcia,
Thank you for your wonderful review! We’re thrilled to hear that we were able to resolve the issue with your shower faucet and that you’re now enjoying the new temperature range. We always strive to provide quick, thorough, and helpful support, and we’re glad that our instructions and guide did exactly that. If you ever need assistance again in the future, don’t hesitate to reach out. We’re here to help!

After hot water heater was installed, we had a problem with the kitchen faucet. Faucet was sent to us and the Hero guy installed it. Everything went smoothly. thanks

CMI Owner-

Karen and Gary,
Thank you for the five-star review! We sincerely apologize for the issues with your kitchen faucet installation. At CMI, we strive to provide the best in our products, services, and support, so we’re sorry for any inconveniences you may have faced. We are relieved to hear that after we sent you a replacement, everything is now running smoothly! Providing fast, hassle-free support is a top priority for us. If you ever need further assistance, don’t be afraid to reach out.

Great customer service. Jason was quick to respond and very knowledgeable.

CMI Owner-

Lauren,

Thank you for leaving us a 5-star rating! At CMI, we strive to provide excellent customer service and we’re glad you’ve experienced that with us. Hearing about our customer’s satisfaction motivates us to do our best, day in and day out. Your support means the world to us, and we can’t wait to exceed your expectations every time you choose us.

Best customer service I have experienced in years! Immediate response to emails and very easy process!

CMI Owner-

Dorothee,
Thank you for the review! CMI strives to deliver an experience of excellence through our communication, products, team members, and other functions of our business practices. We’re thrilled to know our team was swift in their response to your inquiries. Thank you again for the review, and please never hesitate to reach out if you ever need to contact us again!

We’ve had the pleasure of working with CMI for a while now, and they continue to impress. Their toilets, sinks, faucets, and kitchen & bath accessories are high-quality, competitively priced, and available in a wide variety of styles and excellent color options to fit different customer needs.

Beyond their great products, CMI’s customer service is top-notch. Their team is responsive, easy to work with, and always willing to go the extra mile to ensure a smooth experience. Shipments are consistently quick, which helps us keep projects on schedule.

Overall, CMI is a fantastic manufacturer to partner with, and we highly recommend them to anyone looking for reliable, well-made kitchen and bathroom products with outstanding support.

CMI Owner-

Chris,
Thank you for this five-star review! It has been a pleasure to work with you, knowing that we’ve been able to support you with our high-quality products and reliable service. Our team is committed to making every experience as smooth and seamless as possible, and it’s amazing to know that we’re succeeding in that goal. We truly value the partnership we’ve built with you and look forward to continuing to support your projects in the future! Thank you for your trust and kind recommendation.

I bought a Tuscany bathroom sink faucet from Menards, and ,and had a question about the faucet. I spoke with a Jason and he was really polite and helpful. The customer service was amazing.

CMI Owner-

Gregory,
Thank you for those kind words! We are thrilled to hear that our customer service team, Jason specifically, was able to assist you. We’re always here to help resolve any questions you may have, wear and tear issues, or confusion regarding the installation process of your product. Our customer service department is trained to handle these inquiries and more! Plus, we are available Monday through Friday from 8:00 am to 5:00 pm EST.

I just spoke with Jason. I had some questions about the shower mixing valve. The water was just lukewarm warm and I needed to remedy this issue. Jason was very knowledgeable and explained exactly how I could fix it.
Please thank Jason for being very helpful.

CMI Owner-

Henry,
Thank you so much for sharing your experience! We’re thrilled to hear that Jason was able to help you with your shower mixing valve and provide the guidance you needed. We’ll be sure to pass along your kind words to him — he’ll be delighted to know he made a difference! If there’s anything else we can assist with, please don’t hesitate to reach out.

I received prompt and courteous assistance with questions about a Tuscany tub and shower faucet. Jason was thorough as to what and why two installation requirements existed.
I will research and source more products within the line of your company based on my experiences Interaction today.

CMI Owner-

Dix,
Thank you for your kind words and five-star rating! We’re thrilled to hear that Jason was able to provide you with the helpful assistance you needed regarding the Tuscany tub and shower faucet. It’s great to know that you had such a positive experience, and we truly appreciate your intention to explore more products from our line. If you have any more questions or need further assistance, please don’t hesitate to reach out. CMI is always here to help!

I love the style of me Tuscany kitchen faucets and pot filler! Perfect in my kitchen!! This company is so GREAT to work with and will send you out the parts that you need so quickly!! I will recommend them to anyone!!!
They send all the instructions and will cover all that you need to do if wanting to do it yourself!! So professional and courteous!!! Thank you to this company
You are like a fresh air to this ever changing world!!!

CMI Owner-

Cathy,
Thank you for your thoughtful and enthusiastic review! We’re delighted to hear that your Tuscany kitchen faucets and pot filler are a perfect match for your kitchen—we strive to have our products exceed expectations and elevate spaces. We’re thrilled you found our team professional, courteous, and helpful. Providing fast, reliable support with clear instructions to ensure smooth sailing is simply part of our procedure to ensure our customers are well taken care of. Your review means a lot to CMI, and we are honored to be considered a reliable partner for your home projects.

Had a dripping drink faucet and contacted CMI for warranty information and within a few hours I had the new part coming. Fast email response and part delivery. Great customer service, thanks.

CMI Owner-

Donald,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a positive experience with our customer service team. Providing quick and helpful support is our top priority, and it’s great to know that we were able to meet your expectations. Don’t hesitate to reach out if you find yourself needing assistance again, we’re always here to help and ensure you have the best possible experience!