Many years ago I purchased a Tuscany bathroom faucet from Menards . Recently I’ve noticed that the drain plug was looking rather worn. I decided to follow up with the noted warranty coverage. After several unsuccessful calls to Menards and the referred servicing company (who no longer was affiliated with them), I was referred to Compass . when speaking to Jason about my problem he made me aware that the faucet model I had was no longer being manufactured and that parts were unavailable. After describing the part I was looking for he thought he might have a solution . He said he would send it out at no charge. Several days later it arrived. Upon opening the package I was pleased to find an exact match to what I needed ! Jason listened to me and went beyond the the norm to find a solution. That’s called customer service ……
CMI Owner-
Ralph,
Thank you for the outstanding review! We are happy that you were able to reach Jason, an integral part of our customer support team, to get assistance with your warranty and that he was able to find a solution to your issue. Never hesitate to reach out to us, Monday through Friday, 8 a.m. to 5 p.m. EST for our support team to give assistance for your purchase. We appreciate you taking the time to leave a great review. Thank you for your feedback and for choosing CMI!
