This faucet, sold through Menards under the Tuscany by Ridgehill brand, is apparently made by CMI. The faucet I purchased had a piece that was apparently welded on upside down. I emailed CMI on February 9, 2026. As of March 24th, there has been no response. A phone call to the phone number provided goes to Voicemail with no response. Since I don’t see Ridgehill listed as a brand on CMI’s site, they are apparently ashamed of this line they manufacture, and it makes you wonder if all of their brands and products are manufactured with such poor oversight and have such lack of responsiveness.
CMI Owner-
Jesse,
We are sorry to hear that you did not have a great customer service experience with us! We want our customers to always have a great experience with us at CMI. Our support team is available Monday through Friday, 8 a.m. to 5 p.m. EST for questions and concerns about your faucet. Please reach out to our team at 1.800.626.3525, with the sku number of your faucet, so we can try to assist you better with your purchase and try to remedy the unsatisfactory experience. At CMI, we want to be of assistance and make sure that our customers can enjoy our products. Thank you for your feedback!
