Leave Us a Review
Super Customer Service
We started having issues with the spray nozzle on our Tuscany kitchen faucet. It progressed to a siren-like whistle when water was on full. Jason Lopez promptly assisted and sent us a new nozzle for our faucet, very few questions asked! So great working with a company that cares about customers! THANK YOU for your prompt and friendly service!
Response from Compass Manufacturing International
Robin,
Thank you so much for your kind words! We’re sorry to hear you experienced issues with your spray nozzle, those can be frustrating moments to experience while going about your busy day. However, we are thrilled to know your problem was efficiently and swiftly handled by our technician, Jason! At CMI, we’re committed to delivering our best—from product to customer. We truly appreciate your support and are always here if you need anything in the future. Thanks again for sticking with CMI!
Great Service By Ron & Jason
About a month ago, Ron was spot-on with the info I needed to procure for him to determine the exact part I needed for a 10+ year old faucet. Jason was quick to ship out the part. Our faucet is now good as new for NO CHARGE. Great work!
Response from Compass Manufacturing International
Bruce,
Thanks for that five-star rating! We’re delighted to hear that Ron and Jason efficiently assisted you. At CMI, we are proud to offer products that stand the test of time and have expert staff who know how to keep them running smoothly for years. Your satisfaction means a lot to us, and we’re always here if you need support in the future. Thanks again for choosing CMI!
Tuscany kitchen faucets
I love the style of me Tuscany kitchen faucets and pot filler! Perfect in my kitchen!! This company is so GREAT to work with and will send you out the parts that you need so quickly!! I will recommend them to anyone!!!
They send all the instructions and will cover all that you need to do if wanting to do it yourself!! So professional and courteous!!! Thank you to this company
You are like a fresh air to this ever changing world!!!
Response from Compass Manufacturing International
Cathy,
Thank you for your thoughtful and enthusiastic review! We’re delighted to hear that your Tuscany kitchen faucets and pot filler are a perfect match for your kitchen—we strive to have our products exceed expectations and elevate spaces. We’re thrilled you found our team professional, courteous, and helpful. Providing fast, reliable support with clear instructions to ensure smooth sailing is simply part of our procedure to ensure our customers are well taken care of. Your review means a lot to CMI, and we are honored to be considered a reliable partner for your home projects.
tuscany shower faucet
my shower cartrage was leaking. i called CMI and told them I needed a new on, and it was delivered immediately. thank you so much!!!!
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Response from Compass Manufacturing International
Scott,
Thank you for the five-star review! We take great pride in our products and greater pride in our team’s ability to handle our customers’ product problems. CMI strives to deliver our best through our team, products, and services. If you ever need assistance again, never hesitate to reach out! We are here for you Monday through Friday from 8:00 am to 5:00 pm EST.
Customer service
I bought a Tuscany bathroom sink faucet from Menards, and ,and had a question about the faucet. I spoke with a Jason and he was really polite and helpful. The customer service was amazing.
Response from Compass Manufacturing International
Gregory,
Thank you for those kind words! We are thrilled to hear that our customer service team, Jason specifically, was able to assist you. We’re always here to help resolve any questions you may have, wear and tear issues, or confusion regarding the installation process of your product. Our customer service department is trained to handle these inquiries and more! Plus, we are available Monday through Friday from 8:00 am to 5:00 pm EST.
Great bathroom faucet
In 2023, we remodeled our Master Bath from ceiling to floor, including a new vanity with a Model No. 6736311 Navassa faucet. We love this faucet as it’s easy to operate, clean and looks great in our bathroom. The installation was flawless and took vey little time. We have received many compliments from family and the few friends we allow back in the Master Bathroom. Of course, they ask where it was purchased and the price. Our response is easy – we bought it at Menard’s and, yes, the price was within our budget and looks great in our room. Our only goof was loosing the installation guide and the aerator wrench. I contacted CMI customer service April 22, 2025 and Jason responded to say that he sent out the wrench and two backup aerators for the faucet as we haven’t replaced the aerators since installation. Jason was awesome!
Thanks for making a great product!
Response from Compass Manufacturing International
Rick,
Thank you for the amazing review! At CMI, we strive to deliver great, reliable products at an affordable price. We’re so happy you are in love with your product and that our team member Jason was able to assist you! If you ever snap a picture of your beloved CMI product, we would be honored to see it. Upload the image to your posted review or tag Compass Manufacturing International in your social media post. If you need anything regarding the care and function of your products, always feel free to reach out!
Extremely fast reply
Best customer service I have experienced in years! Immediate response to emails and very easy process!
Response from Compass Manufacturing International
Dorothee,
Thank you for the review! CMI strives to deliver an experience of excellence through our communication, products, team members, and other functions of our business practices. We’re thrilled to know our team was swift in their response to your inquiries. Thank you again for the review, and please never hesitate to reach out if you ever need to contact us again!
Replacement under warranty of faucet valve
We have a small bar faucet (Plumbing World Model 6737001) purchased and installed in 2018. It was dripping slightly at spout. After contacting the warranty service area for help I received a text from Jason Lopez the following morning with assurance that our faucet was covered. He continued to resolve the issue, send replacement parts, communicated through the entire process, and we received the parts within 9 days. It has been installed and faucet is working properly. Best service I have experienced, period!
Response from Compass Manufacturing International
Tom,
Thank you for your kind words and for taking the time to share your experience! We’re glad our team member Jason assisted you effectively and that your faucet is now drip-free due to this support. Providing timely and reliable service is very important to us at CMI, and it’s great to know we met your expectations. We truly appreciate your support and hope to continue receiving it, period!
Happy customer
Great customer service. Jason was quick to respond and very knowledgeable.
Response from Compass Manufacturing International
Lauren,
Thank you for leaving us a 5-star rating! At CMI, we strive to provide excellent customer service and we’re glad you’ve experienced that with us. Hearing about our customer’s satisfaction motivates us to do our best, day in and day out. Your support means the world to us, and we can’t wait to exceed your expectations every time you choose us.
Temperature regulation issue with Tuscany Marianna faucet
I contacted Tuscany regarding our inability to get warm enough water in our new shower faucet.
I received a reply the next day, with detailed instructions and an attached guide to adjust it for ourselves.
We were delighted with the new temperature range, and appreciate the quick, thorough, and detailed response.
Thank you!
Response from Compass Manufacturing International
Marcia,
Thank you for your wonderful review! We’re thrilled to hear that we were able to resolve the issue with your shower faucet and that you’re now enjoying the new temperature range. We always strive to provide quick, thorough, and helpful support, and we’re glad that our instructions and guide did exactly that. If you ever need assistance again in the future, don’t hesitate to reach out. We’re here to help!