Leave Us a Review
Kitchen Faucet
After a few years, my pulldown kitchen faucet failed. I contacted customer service to order a replacement. It was quick and easy, dealing with the customer service rep.
I received the replacement faucet today, ahead of schedule. It was easy to change and works great!
Thank you for the quick response.
Kevin Herrmann
Response from Compass Manufacturing International
Kevin,
Thank you so much for your five-star review! We’re glad to hear that your experience with our customer service team was smooth and that your replacement faucet arrived ahead of schedule. It’s wonderful knowing the installation went smoothly and is working great again! CMI is always here to make things right and support you however we can, as your satisfaction means the world to our team. Thanks again for taking the time to share your experience!
The best help in customer service
I was trying to get some assistance from another company who flat out said we don’t have it,it’s not us.
Then I called and talked with Jenny from CMI product, she was polite and very helpful despite my challenges with sending a pic, she located the the part and sent it on its way to me. Thank you
Response from Compass Manufacturing International
Timothy,
Thank you for the five-star rating! We’re thrilled to hear that our technician, Jenny, was patient and caring in assisting you with your product! At CMI, we dedicate ourselves to providing superior products and support to our customers. We appreciate hearing from you regarding your experience and look forward to serving you again!
Faucet Fixer
We purchased a faucet with a side spray nozzle and had a local inspector who didn’t like it. In email correspondence with Jason Lopez of CMI we arrived at a great solution and Jason was quick to reply every time I had a question. He shipped a small part out to me quickly and my problem with the local inspector has been “put to bed”! Jason is a great representative and everything a customer service representative should be!
Response from Compass Manufacturing International
Dave,
Thank you for this compelling five-star rating! We appreciate hearing how well our service representative, Jason, handled your spray nozzle problem. At CMI, we are committed to delivering a high-quality product accompanied by a superior experience. Our customers’ satisfaction means everything to us. If you ever need assistance again, please don’t hesitate to contact us. We are always here to help!
Faucet Repair
Jason responded quickly, answered all my questions, and gave helpful advice. Great customer service!
Response from Compass Manufacturing International
Jeff,
Thank you for your five-star rating! We’re thrilled to hear that our team member, Jason, was able to provide you with helpful, dependable service. At CMI, we’re dedicated to providing superior products to our customers, backed by our exceptional team. We appreciate hearing from you regarding your top-tier service, and we look forward to serving you again!
great service parts correct thank you
Service was great, parts correct
thank you, would like to have plastic washers that seal faucet to base part #5
Response from Compass Manufacturing International
William,
Thank you for your generous five-star rating. We are pleased to know that our team continues to uphold the high standards of service and product quality that our customers deserve.
As your information is already in our system, you can expect to receive follow-up communication from us within three to five business days regarding the plastic washer you requested. Should you require assistance sooner, we welcome you to contact our customer service department directly at 1-800-626-3525.
Once more, we sincerely appreciate your kind feedback and continued support.
Faucet spray
Everything was excellent. Service, ordering, quick delivery, exact part needed, contact person.
Response from Compass Manufacturing International
Gerald,
Thank you for the wonderful feedback! We’re thrilled to hear that everything—from service and ordering to delivery and product accuracy—met your expectations. At CMI, it’s our goal to make the entire experience as smooth and efficient as possible. We appreciate your support and look forward to serving you again!
Customer service
They have the best customer service, I will not buy any other brand.
Response from Compass Manufacturing International
Heather,
Thank you for your kind words and loyalty! We’re honored to hear that our brand has made such a strong impression on you through our customer service and product satisfaction. We’re grateful to have your business and for you to choose us, again and again. Please never hesitate to reach out to us if you find yourself needing assistance in the future! We’re always here to help, Monday through Friday from 8 a.m. to 5 p.m. EST.
Super Customer Service
We started having issues with the spray nozzle on our Tuscany kitchen faucet. It progressed to a siren-like whistle when water was on full. Jason Lopez promptly assisted and sent us a new nozzle for our faucet, very few questions asked! So great working with a company that cares about customers! THANK YOU for your prompt and friendly service!
Response from Compass Manufacturing International
Robin,
Thank you so much for your kind words! We’re sorry to hear you experienced issues with your spray nozzle, those can be frustrating moments to experience while going about your busy day. However, we are thrilled to know your problem was efficiently and swiftly handled by our technician, Jason! At CMI, we’re committed to delivering our best—from product to customer. We truly appreciate your support and are always here if you need anything in the future. Thanks again for sticking with CMI!
Great Service By Ron & Jason
About a month ago, Ron was spot-on with the info I needed to procure for him to determine the exact part I needed for a 10+ year old faucet. Jason was quick to ship out the part. Our faucet is now good as new for NO CHARGE. Great work!
Response from Compass Manufacturing International
Bruce,
Thanks for that five-star rating! We’re delighted to hear that Ron and Jason efficiently assisted you. At CMI, we are proud to offer products that stand the test of time and have expert staff who know how to keep them running smoothly for years. Your satisfaction means a lot to us, and we’re always here if you need support in the future. Thanks again for choosing CMI!
Tuscany kitchen faucets
I love the style of me Tuscany kitchen faucets and pot filler! Perfect in my kitchen!! This company is so GREAT to work with and will send you out the parts that you need so quickly!! I will recommend them to anyone!!!
They send all the instructions and will cover all that you need to do if wanting to do it yourself!! So professional and courteous!!! Thank you to this company
You are like a fresh air to this ever changing world!!!
Response from Compass Manufacturing International
Cathy,
Thank you for your thoughtful and enthusiastic review! We’re delighted to hear that your Tuscany kitchen faucets and pot filler are a perfect match for your kitchen—we strive to have our products exceed expectations and elevate spaces. We’re thrilled you found our team professional, courteous, and helpful. Providing fast, reliable support with clear instructions to ensure smooth sailing is simply part of our procedure to ensure our customers are well taken care of. Your review means a lot to CMI, and we are honored to be considered a reliable partner for your home projects.