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Parts request report c.s. No #95166
Ron Robey was the very helpful rep that I spoke with about the lack of water pressure. He diagnosed the spray head was clogged and sent me a new one. Received it and all is well again . Thank you so much! Marianna
Response from Compass Manufacturing International
Marianna,
Thank you for the amazing review! Ron is an integral part of our customer support team. We are glad that you experience excellent customer service from us. At CMI, we pride ourselves on providing excellent support and knowledge to our customers to ensure they have a great experience with us. Thank you for your feedback and for choosing CMI!
Good product, great service!
The drinking water faucet is nice looking and works great, however, our professional plumber ruined the gasket with the adapter with his slipshod workmanship. My wife called, you promptly returned her call, and quickly sent replacement parts. I was very happy with your quality and service. Your customer service team is great!
Response from Compass Manufacturing International
Dale,
Thank you for the awesome review! We are glad to hear that your issue was resolved and that the replacement part you needed was shipped quickly. At CMI, our mission is to provide top-quality customer service to our customers to ensure that you have a great experience with us. Thank you for your feedback and for choosing CMI!
Kitchen Faucet
I needed help regarding the spray nozzle on my kitchen Faucet and Ron took the time and helped me problem solve my issue and it is working 100%. Great customer services, fast shipping and a reliable company.
Response from Compass Manufacturing International
Adam,
Thank you for you for the great review! We are glad to hear that Ron was able to help you with your issue. He is an integral part of our customer service team. We are happy to hear that you had a great customer service experience with us. Thank you for your feedback and for choosing CMI!
This is a review on a Brookfield single handle pull-out kitchen faucet
I purchased this faucet in March of 2019. It worked well for about five years but the hose cover on the pull-out started to fray. And the pull-out itself was getting hard to pull out. The metal lining in the tube part that the hose was in broke on one side and was sharp which caused the fraying. I called customer service and they replaced the faucet. The gentleman I talked to was very helpful and easy to talk to. I am very grateful for the good service and fast delivery of the faucet. I would not purchase this model again and hope there is another kind of faucet that doesn’t strip the hose cover.
Response from Compass Manufacturing International
Fran,
Thank you for the nice review! We are sorry to hear that your faucet had issues to the point of not being a repurchase but are happy to hear that a member of our customer support team was able to help you resolve your issue and ship you a replacement. Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any questions, comments, or concerns. Thank you for your feedback and for choosing CMI!
Great Customer Service
I was sent a replacement part free of charge. They were very helpful and friendly.
Response from Compass Manufacturing International
Rudy,
Thank you for the five-star review! We are happy to hear that you had a helpful and friendly customer support experience with us. Thank you for your feedback and for choosing CMI!
Tuscany Faucet
Great service you tell them what its doing and the sent the part. no question asked have had this faucet and looks as good as the day i got it
Response from Compass Manufacturing International
Jack,
Thank you for the nice review! At CMI, we want our customers to be happy with their purchase(s), and our customer support team is a huge part of accomplishing that mission. Thank you for your feedback and for choosing CMI!
Great customer service
We’ve had a Tuscany kitchen faucet for 9 years. It started dripping recently so I contacted customer service and they sent me the replacement cartridge along with step by step instructions. It made the changeover process so easy. It’s not dripping anymore which makes me happy! Thank you for you’re help! Wonderful Customer Service.
Response from Compass Manufacturing International
Diane,
Thank you for the amazing review! We are happy to hear that you were able to fix the issue with your faucet after reaching out to our customer service team. Thank you for your feedback and for choosing CMI!
Replacement Sprayer
Purchased my Tuscany faucet with a sprayer at Menards a few years ago. I needed a new sprayer but Menards did not have one that would work. Called the number for a replacement and ready to pay but to my surprise it was a lifetime replacement. Very kind & helpful customer service.
Response from Compass Manufacturing International
Kathie,
Thank you for the nice review! At CMI we aim to provide our customers with the best customer support possible and that includes helping them understand what’s included within our warranty. We are happy to hear that you got your replacement part quickly and had a great customer service experience. Thank you for your feedback and for choosing CMI!
Water fill faucet
I was not expecting to receive a free cartridge replacement when I inquired. I was willing to purchase.
I was shocked and happy to see how awesome CMI is when they indicated a replacement will be sent within 5 days, and it was!!!
Response from Compass Manufacturing International
Bob,
Thank you for the awesome review! We are glad that we exceeded your expectations when it came to the swift arrival of your free replacement. CMI always aims to provide our customers with the best service possible. We are happy that you received your new cartridge in a timely manner. Never hesitate to reach out to our customer support team for any issues. Thank you for your feedback and for choosing CMI!
Great customer service
I needed a replacement stopper for my bathroom sink drain that started to peel. I emailed the company with a copy of my initial receipt and they promptly replied. I received the stopper AND the entire drain a few days later. Thank you for the GREAT customer service!!
Response from Compass Manufacturing International
Barbara,
Thank you for the nice review! We are happy to hear that you had a great experience with our customer support team and glad that you received the necessary items. Thank you for your feedback and for choosing CMI!