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Tuscany replacement aerator assembly
Wow!! I haven’t been able to find the correct replacement aerator assembly for 2 of my Tuscany bathroom faucets anywhere for over a year. I found out about CMI Priducts.& contacted them via email on a Thursday afternoon, and received the exact replacements the following Monday by mail!
That is the best service I’ve ever received! Thank you Jason L. & CMI Products!!
Response from Compass Manufacturing International
Jeff,
Thank you for this heartfelt review! You have exhibited exactly what we strive to do at CMI: provide responsive, fast, and dedicated service for our beloved line of products. We are thrilled you had an amazing experience with our team and products. Never hesitate to reach out to our team if you need guidance, solutions, or questions regarding our products.
Great Example of Customer Service
I bought a Tuscany Faucet for my rental property which was purchased from Lowes but was no longer in stock for a needed replacement of a handle and cartridge. But thankfully I found Compass Manufacturing (CMI), and was serviced by representative Jennifer Nash. She provided me a superstar performance and I have now received the appropriate replacement parts for my tenant’s bathroom sink.
Response from Compass Manufacturing International
Greg,
Thank you for the stellar rating! We couldn’t be happier to hear how our customer service representative, Jennifer, swiftly handled your Tuscany Faucet part replacements. At CMI, we strive to deliver swift and courteous service to our customers to keep their products in shape. Thank you for choosing CMI and for relying on our products and services.
replacement parts
Phone call answered quicky and was transferred to services where left a message for Jason to call about replacement head for faucet. He returned call promptly. Received the part in just a couple of days. No hassle no long waits and talked to people i could understand. Great service!!
Response from Compass Manufacturing International
Sally,
Thank you for the five-star rating! At CMI, we strive to deliver swift and tactful assistance to get you the right replacement parts for your beloved CMI products. Thank you for choosing CMI to handle your kitchen and bath needs. Should you need guidance or further help, never hesitate to reach out!
Replace faucet part
Needed a faucet head replacement for our kitchen sink. Faucet was only a few years old and the head was not operating properly. Customer service ordered the replacement parts quickly no questions asked.
How refreshing.
Response from Compass Manufacturing International
Bob,
Thank you for the five-star rating! CMI is proud that our team delivered great service and left you feeling refreshed! Here’s to customer care that’s always crystal clear—and refreshingly quick.
Great Response and Products
After 5 tears our laundry faucet was not working. We phoned Compass Manufaturing International. The guy who answered our call was extemely polite and considerate. We explained our issue and he responded immediately with we wil send you a replacement faucet and hose. He explained the procedure to connect the part. Just a few days later the parts arrived and easily connected in minutes. Really great product and service. We will look for Compass Manufacturing Inernational on any new items we might need. Just really great service and products.
Response from Compass Manufacturing International
Gloria,
Thank you for your amazing five-star review! We couldn’t be happier to hear how our team members were courteous and prompt in handling your product issue. CMI is proud to be one of your trusted kitchen and bath products and can’t wait to serve you again. Thank you for choosing CMI!
Honored Faucet Warranty – Product Support
I needed a replacement cartridge for a faucet I purchased in 2014. I was connected with Jason, who informed me that while the faucet is no longer in production, the cartridge was still available. I received the replacement parts within a week, along with clear instructions and the necessary Allen wrench for disassembly. I’m impressed with CMI’s product knowledge and the efficient handling and shipping of the replacement parts. The parts are installed and the faucet works perfectly. Thanks!
Response from Compass Manufacturing International
Michael,
Thank you for the stellar five-star rating. At CMI, we aim to deliver the highest quality care in customer service and product solutions. We’re proud to be a company that delivers on this promise, and we couldn’t be happier to hear about the prompt service you received from our team. Thank you again for choosing CMI, and please don’t hesitate to reach out if you need anything in the future!
Faucet
Received replacement parts in a timely fashion. Great customer service.
Response from Compass Manufacturing International
John,
Thank you for the five-star rating! We appreciate hearing how our excellent customer service team quickly addressed your needs. At CMI, we strive to deliver fast and courteous service to our customers, day in and day out. Please don’t hesitate to reach out with questions, product solutions, or guidance with your CMI products.
Highly Satisfied with CMI Assistance and Performance
I spoke with Jason, who very easily during our telephone conversation, diagnosed my problem and offered an excellent solution. My replacement parts arrived within a few days, and I was able to accomplish the parts replacement myself with the available instructions in about 45 minutes. i am extremely pleased with my interaction and eventual problem solution with my Tuscany kitchen faucet. Thank you Jason!
Response from Compass Manufacturing International
Don,
Thank you for this personal five-star review! We’re thrilled to hear our team was able to effectively and swiftly assist you in diagnosing and solving your faucet problems. CMI strives to deliver effective products and solutions to the wear and tear issues that may arise. Thanks for choosing CMI. We are always here to assist!
Awesome Service!
We reached out to CMI regarding a replacement faucet for our sink and they were responsive and prompt in getting us a new one! It even arrived to our house a couple days after we spoke with customer service. Awesome service!
Response from Compass Manufacturing International
Eric,
We are thrilled to hear about your five-star experience with CMI. Our company is dedicated to delivering top-quality products and assistance to our customers, so we couldn’t be happier to hear about the prompt service you received. If you find yourself needing assistance again, CMI is always a phone call away, Monday through Friday from 8 a.m. to 5 p.m. EST.
Kitchen Faucet
After a few years, my pulldown kitchen faucet failed. I contacted customer service to order a replacement. It was quick and easy, dealing with the customer service rep.
I received the replacement faucet today, ahead of schedule. It was easy to change and works great!
Thank you for the quick response.
Kevin Herrmann
Response from Compass Manufacturing International
Kevin,
Thank you so much for your five-star review! We’re glad to hear that your experience with our customer service team was smooth and that your replacement faucet arrived ahead of schedule. It’s wonderful knowing the installation went smoothly and is working great again! CMI is always here to make things right and support you however we can, as your satisfaction means the world to our team. Thanks again for taking the time to share your experience!