Leave Us a Review
Amazing company!
I have one of there Kitchen faucets. I love it!!! But the nozzle kept dripping. So I called and left a message. They called right back! He asked what I had and I told him what was going on, I gave him the model number he said we have one and he would ship one out to me! I fully expected to pay for it! He said no charge and no shipping! I was so impressed with his friendliness, and experience!
And I talked to a real person!!!!
I will definitely purchase another one of there products again!!! And tell others to check out there products first when looking! So thank you again! You made my day🤗
Response from Compass Manufacturing International
Jodi,
Thank you for the five-star review! At CMI, we aim to offer excellent support and assistance to our customers through our support team that are always available to assist you, Monday through Friday, 8 a.m. to 5 p.m. EST. We are pleased that you had a great experience with our customer support team. Thank you for the feedback and for choosing CMI!
Jason Lopez is "DA MAN"
Was missing small plug item from my newly installed Tuscany Shower head assembly. Reached out to warranty@cmiproducts.com. Reply from Jason was received less than 12 hours later. This all went down on a Thursday. Received items the following Monday. NICE WORK!!!
Response from Compass Manufacturing International
Tom,
Thanks for the stellar five-star review. Our company is dedicated to providing fast and efficient help to our customers, so we’re glad to hear our team delivered! If you ever need anything from us, we are available for you, Monday through Friday, 8 a.m. to 5 p.m. EST.
Kitchen Faucet part
Ron with there parts dept was very helpful and was very knowledgeable about my kitchen faucet and the part I needed for repair. Excellent service from this company. He explained delivery time and location where the parts would be shipped from.
Response from Compass Manufacturing International
Thomas,
Thanks for the five-star review. We’re thrilled to hear that our trusted Product QC Manager, Ron, effectively helped you solve your kitchen faucet issue. We strive to deliver top-quality service, anywhere and everywhere, Monday through Friday, 8 a.m. to 5 p.m. EST.
tuscany marianna faucet drain replacement
The service provided in replacing the original drain equipment was efficient, prompt and without any hassle. Thank you.
Response from Compass Manufacturing International
Bruce,
Thank you for this simply sweet review! In less than twenty words, you nailed exactly what we aim to do for our customers: provide efficient, prompt service with minimal hassle. Thanks for showing support for our company! We hope to serve you again soon.
quick and easy replacement
I was pleasantly surprised by how quickly I was able to speak to a person and how fast they were to get me the help I needed Shipping was quick too. I have no complaints and wish all customer service interactions went this smoothly.
Response from Compass Manufacturing International
Angela,
We are thrilled about your five-star review! At CMI, our mission is to provide fast and reliable support. So, it means the world to us that you took the time to explain how our team delivered! Thanks for choosing CMI as your trusted kitchen and bath product supplier.
Faucet Warranty
I purchased a sink and faucet set in January. Last week the hose on the pull down faucet started to leak. I went to the store to get a replacement. They didn’t carry the part but encouraged me to reach out to Tuscany directly as it should be covered by warranty. I tried to call in multiple times without any success speaking with a live person. I then sent an email explaining the situation. That SAME DAY the person who responded had the parts shipped directly to my home. I received the parts and put them on and we have a working kitchen sink again! I cannot say enough good things about the service I received!!! Thank you!!
Response from Compass Manufacturing International
Jim,
Thank you for this five-star rating! We’re sorry you had issues with the hose on your pull-down faucet leaking and trouble initiating contact with our team. Our staff works diligently to improve our response times and ensure a smooth experience. We’re glad our team was able to swiftly help you resolve your product issues. Please, never hesitate to reach out to our company for any inquiries, Monday through Friday, 8 a.m. to 5 p.m. EST.
Excellent warranty support
Solved my problem quickly and without question
Response from Compass Manufacturing International
Charles,
Thanks for this simply sweet five-star review! CMI is dedicated to delivering fast and efficient service to our customers, Monday through Friday, 8 a.m. to 5 p.m. EST. We look forward to serving you again.
replacement part
excellent service on faucet head. fast and very courteous! back to having full pressure and water flow. thank you!
Response from Compass Manufacturing International
Brenda,
We are overflowing with gratitude for this five-star review. At CMI, we strive to deliver fast and courteous service to our customers for their inquiries, product needs, and simple guidance. We’re thrilled our team could get your pressure and flow back to 100% operational standards! Thanks for supporting our team with this wonderful review.
Help with warranty issue
From the time I contacted the manufacturer until they have it resolved was less than 3 hours. They were very understanding about my issue and completed my request in record time to my complete satisfaction.. I will always remember this brand in all my future purchases. They manufacture quality products!
Response from Compass Manufacturing International
Ted,
Thanks for this amazing five-star rating! CMI strives to have staff who can quickly and efficiently assist our customers, and we’re thrilled to know they are doing just that. We take pride in being well-built—inside and out. Thank you for reinforcing that with such a solid review. CMI appreciates your support and looks forward to serving you again.
Tuscany replacement aerator assembly
Wow!! I haven’t been able to find the correct replacement aerator assembly for 2 of my Tuscany bathroom faucets anywhere for over a year. I found out about CMI Priducts.& contacted them via email on a Thursday afternoon, and received the exact replacements the following Monday by mail!
That is the best service I’ve ever received! Thank you Jason L. & CMI Products!!
Response from Compass Manufacturing International
Jeff,
Thank you for this heartfelt review! You have exhibited exactly what we strive to do at CMI: provide responsive, fast, and dedicated service for our beloved line of products. We are thrilled you had an amazing experience with our team and products. Never hesitate to reach out to our team if you need guidance, solutions, or questions regarding our products.