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Easy sink repair
Called Compass to order warranty part for vessel Faucet for my master bath. Was impressed that a actual person answered my call and was very pleasant to talk with. Long story short part was sent took about 3 days to get. Leak is fixed wife is Happy. I will use them again !!! Thanks Jim
Response from Compass Manufacturing International
Jim,
Thanks for the awesome review! Never hesitate to reach out to our customer support team for any issue where we have a person waiting to help you. Thank you for your feedback and for choosing CMI!
Great service fast shipping
We bought a Tuscany sink from Menards and the sprayer broke and I called this place and they had the sprayer parts shipped to us within 3 to 4 days so we are very happy. Thank you.
Response from Compass Manufacturing International
Diane,
Thank you for the nice review! Never hesitate to reach out to our customer support team for any issues or concerns. Thank you for your feedback and for choosing CMI!
Fast shipping and great service
I bought a Tuscany sink from Menards and the sprayer broke and I called this number and they had it shipped out in 3 to 4 days really quickly and it fit perfectly on my sink and we are very happy. Thank you.
Response from Compass Manufacturing International
Diane,
Thank you for the great review! We are glad to hear that you had a nice experience with our customer support team and that you received your part quickly. Thank you for your feedback and for choosing CMI!
Replacement happiness!
I called for a replacement part. I found the staff was friendly and made my request simple. My part was received in a very timely matter. Thank you!!
Response from Compass Manufacturing International
Nadine,
Thank you for the five-star review! It’s nice to know that you received your replacement part in a timely manner and that you appreciated our customer support team’s professional attitude. Thank you for your feedback and for choosing CMI!
Product review
Ron quickly diagnosed a problem I had with the diverter on a kitchen faucet and expedited a replacement that I received in less than a week.
Best customer service I’ve ever experienced!
Response from Compass Manufacturing International
Ken,
Thank you for the nice review! We are happy to hear that Ron was able to help you with your issue and that your replacement was shipped quickly. Thank you for the feedback and for choosing CMI!
Outstanding customer service
I bought a new drinking faucet and it leaked. I called and they sent me a new faucet. Fast delivery. Very nice and polite people to work with. I would definitely call them again if I need help. I appreciate a company that stands behind there products.
Thanks again for all your help,
Response from Compass Manufacturing International
Diana,
Thank you for the great review! We are happy to hear that you had a great customer support experience with us. At CMI, we try to ensure our customers benefit from our support team’s knowledge and kindness when there is an issue with their purchase. We are glad to be of help to you! Thank you for your feedback and for choosing CMI!
After 18 years my kitchen faucet cartridge was leaking.
I called the compass company and they were very professional and kind to me, they listened to my issues and sent me a new part and no hazel and quick delivery too.
Mjmistry
Response from Compass Manufacturing International
Mjmistry,
Thank you for the nice review! We are glad that you had a great experience with our customer support team. Thank you for your feedback and for choosing CMI!
Needed a new spray head
Most places are always telling you why you are not covered under warranty. This was a totally different experience. Jason was wonderful to deal with. I could not believe that the part I needed was covered under warranty. The part came quickly also. I will definitely call again if I need another part for my faucet
Response from Compass Manufacturing International
John,
Thank you for the five-star review! We will have to let Jason know just how much you appreciated his help on your issue. We are happy to hear that he was able to walk you through the warranty and get you that part quickly! Thank you for your feedback and for choosing CMI!
Leaky kitchen faucet
I called CMI they knew right away what the problem was. Sent me a new cartridge with instructions in a few days. Easy to replace no more leak.
Response from Compass Manufacturing International
Gregory,
Thank you for the great review! We are glad to hear that your part shipped quickly, and it helped fixed the issue. Thank you for your feedback and for choosing CMI!
Great customer service
They replaced my parts immediately. Lightning quick shipping.