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Faucet
Received replacement parts in a timely fashion. Great customer service.
Response from Compass Manufacturing International
John,
Thank you for the five-star rating! We appreciate hearing how our excellent customer service team quickly addressed your needs. At CMI, we strive to deliver fast and courteous service to our customers, day in and day out. Please don’t hesitate to reach out with questions, product solutions, or guidance with your CMI products.
Highly Satisfied with CMI Assistance and Performance
I spoke with Jason, who very easily during our telephone conversation, diagnosed my problem and offered an excellent solution. My replacement parts arrived within a few days, and I was able to accomplish the parts replacement myself with the available instructions in about 45 minutes. i am extremely pleased with my interaction and eventual problem solution with my Tuscany kitchen faucet. Thank you Jason!
Response from Compass Manufacturing International
Don,
Thank you for this personal five-star review! We’re thrilled to hear our team was able to effectively and swiftly assist you in diagnosing and solving your faucet problems. CMI strives to deliver effective products and solutions to the wear and tear issues that may arise. Thanks for choosing CMI. We are always here to assist!
Awesome Service!
We reached out to CMI regarding a replacement faucet for our sink and they were responsive and prompt in getting us a new one! It even arrived to our house a couple days after we spoke with customer service. Awesome service!
Response from Compass Manufacturing International
Eric,
We are thrilled to hear about your five-star experience with CMI. Our company is dedicated to delivering top-quality products and assistance to our customers, so we couldn’t be happier to hear about the prompt service you received. If you find yourself needing assistance again, CMI is always a phone call away, Monday through Friday from 8 a.m. to 5 p.m. EST.
Kitchen Faucet
After a few years, my pulldown kitchen faucet failed. I contacted customer service to order a replacement. It was quick and easy, dealing with the customer service rep.
I received the replacement faucet today, ahead of schedule. It was easy to change and works great!
Thank you for the quick response.
Kevin Herrmann
Response from Compass Manufacturing International
Kevin,
Thank you so much for your five-star review! We’re glad to hear that your experience with our customer service team was smooth and that your replacement faucet arrived ahead of schedule. It’s wonderful knowing the installation went smoothly and is working great again! CMI is always here to make things right and support you however we can, as your satisfaction means the world to our team. Thanks again for taking the time to share your experience!
The best help in customer service
I was trying to get some assistance from another company who flat out said we don’t have it,it’s not us.
Then I called and talked with Jenny from CMI product, she was polite and very helpful despite my challenges with sending a pic, she located the the part and sent it on its way to me. Thank you
Response from Compass Manufacturing International
Timothy,
Thank you for the five-star rating! We’re thrilled to hear that our technician, Jenny, was patient and caring in assisting you with your product! At CMI, we dedicate ourselves to providing superior products and support to our customers. We appreciate hearing from you regarding your experience and look forward to serving you again!
Faucet Fixer
We purchased a faucet with a side spray nozzle and had a local inspector who didn’t like it. In email correspondence with Jason Lopez of CMI we arrived at a great solution and Jason was quick to reply every time I had a question. He shipped a small part out to me quickly and my problem with the local inspector has been “put to bed”! Jason is a great representative and everything a customer service representative should be!
Response from Compass Manufacturing International
Dave,
Thank you for this compelling five-star rating! We appreciate hearing how well our service representative, Jason, handled your spray nozzle problem. At CMI, we are committed to delivering a high-quality product accompanied by a superior experience. Our customers’ satisfaction means everything to us. If you ever need assistance again, please don’t hesitate to contact us. We are always here to help!
Faucet Repair
Jason responded quickly, answered all my questions, and gave helpful advice. Great customer service!
Response from Compass Manufacturing International
Jeff,
Thank you for your five-star rating! We’re thrilled to hear that our team member, Jason, was able to provide you with helpful, dependable service. At CMI, we’re dedicated to providing superior products to our customers, backed by our exceptional team. We appreciate hearing from you regarding your top-tier service, and we look forward to serving you again!
great service parts correct thank you
Service was great, parts correct
thank you, would like to have plastic washers that seal faucet to base part #5
Response from Compass Manufacturing International
William,
Thank you for your generous five-star rating. We are pleased to know that our team continues to uphold the high standards of service and product quality that our customers deserve.
As your information is already in our system, you can expect to receive follow-up communication from us within three to five business days regarding the plastic washer you requested. Should you require assistance sooner, we welcome you to contact our customer service department directly at 1-800-626-3525.
Once more, we sincerely appreciate your kind feedback and continued support.
Faucet spray
Everything was excellent. Service, ordering, quick delivery, exact part needed, contact person.
Response from Compass Manufacturing International
Gerald,
Thank you for the wonderful feedback! We’re thrilled to hear that everything—from service and ordering to delivery and product accuracy—met your expectations. At CMI, it’s our goal to make the entire experience as smooth and efficient as possible. We appreciate your support and look forward to serving you again!
Customer service
They have the best customer service, I will not buy any other brand.
Response from Compass Manufacturing International
Heather,
Thank you for your kind words and loyalty! We’re honored to hear that our brand has made such a strong impression on you through our customer service and product satisfaction. We’re grateful to have your business and for you to choose us, again and again. Please never hesitate to reach out to us if you find yourself needing assistance in the future! We’re always here to help, Monday through Friday from 8 a.m. to 5 p.m. EST.