My faucet broke over the holidays. My plumber was out of town, so I was having to play a waiting game with no water.

I went out and bought a new faucet but to my surprise when I found my paperwork from the faucet I had I saw that it had a lifetime guarantee. I was sure I wouldn’t have what I needed to get what I needed? I made the call to the number on the warranty, and I had to leave my number, but they returned my call within the hour. I told them what I thought I needed and they offered that I might need another part as well. It was the extra part that I did need so I was very grateful that they were proactive. The man I spoke with couldn’t have been more helpful. My faucet is working fine now, and I was able to return to other faucet. I was thrilled to have such an easy transaction.

I emaililed to inquire about a part that had broken on my faucet, received an email response quickly. Faucet was purchased years ago from menards. After verifying which exact part was needed, it was shipped and received promptly! Very impressive! Communication A+

Called about Lifetime warranty on a leaking Tuscany faucet purchased at Menards. Gentleman asked for the SKU number and sent new cartridges with instructions the same day – no questions asked. Easy installation, faucet almost like new. Thanks!

Same day return call for a warranty claim on a leaking water spout after 10 years of use on hard water. Quickly identified replacement parts and accurately and quickly sent over the holiday season. Helpful instructions on replacement also included with parts.

Shower head leaking at pivot joint. Called customer service and he promptly sent me a new one since it was still under warranty.

Best of product warranty service. Thanks.

The best customer service I have had in many years!!! The faucet is 5+ years old and I was sent replacement parts without any hassles. Thank you for this great service.

I purchased a kitchen faucet 10 years ago. Over that time, I had to call for a replacement head twice and they shipped it out in no time. Each call took less than 5 minutes. Professional and pleasurable experience. Never a penny out of my pocket. This last time I called to troubleshoot a water pressure issue 2 days before Christmas. The technician gladly emailed me a solution and out of courtesy, sent me another replacement head, simply due to wear and tear. I will most definitely purchase products in the future from this manufacturer due to their excelmptional customer service!! Well done!!

We bought a Drinking water Faucet, when we remodeled our kitchen back in 2020, it started leaking a little from the spout gaskets, they supplied us with replacements as i was installing them the tube broke I emailed them that information and they sent out a new one to replace it. They stand by their products. no money involved, I am a very happy customer

The parts person was super friendly. Understood the issue I had and remedied it without even a flinch he knew what was going on. He took care of the issue and it was perfect. I got my part couple days later and I’m very happy. The issue was a split hose. I think your hoses need to be a little bit more limber.