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Great customer service
I needed a replacement stopper for my bathroom sink drain that started to peel. I emailed the company with a copy of my initial receipt and they promptly replied. I received the stopper AND the entire drain a few days later. Thank you for the GREAT customer service!!
Response from Compass Manufacturing International
Barbara,
Thank you for the nice review! We are happy to hear that you had a great experience with our customer support team and glad that you received the necessary items. Thank you for your feedback and for choosing CMI!
Excellent customer service
My faucet button was stuck on spray and would “screech at me. I called 800 number on the box and the people on the other were great. He said I would get the part in 3 to 5 days and it would be just like changing a light bulb. He was true to his word!
Response from Compass Manufacturing International
Amy,
Thank you for the awesome review! We are happy to hear that you had a great customer support experience with us and that your parts arrived quickly! At CMI, our mission is to provide knowledgeable customer support for a better customer experience. Never hesitate to reach out to our support team, Monday through Friday, 8 a.m.-5 p.m. EST. Thank you for your feedback and for choosing CMI!
Needed a new ball rod
Our bathroom sink drain ball rod tip had rusted and we could no longer control the stopper. I called in and the support person I spoke with was very helpful and promptly shipped a new ball rod, with an entire drain assembly, plus extra hot and cold buttons which we needed because the old ones fell out. I appreciate the friendly interaction and quick shipment of the needed parts.
Response from Compass Manufacturing International
Philip,
Thank you for the five-star review! We are glad that you had a great customer support experience with us and that your new parts arrived quickly. Thank you for your feedback and for choosing CMI!
Quick and Easy answers and service
Called with a problem. They answered quickly and the turn around time was great.
Response from Compass Manufacturing International
Melanie!
Thanks for the nice review! We are happy to hear that you had an easy and great customer service experience with us. Thank you for your feedback and for choosing CMI!
Replacement parts
Ron Robey was very professional in helping me obtain two replacement cartridge adapters for our Tuscany kitchen faucet in a timely manner.
Response from Compass Manufacturing International
Fritz,
Thank you for the awesome review! Ron is a very knowledgeable member of our customer support team and tries to ensure that each customer gets the help they need. We are glad that he was able to help you and that your parts arrived in a timely manner. Thank you for your feedback and for choosing CMI!
Warranty replacement for faucet
I sent an email explaining the problem with my bathroom faucet. A replacement part was sent to me with no questions asked. Great service!
Response from Compass Manufacturing International
James,
Thank you for the great review! We are happy to hear that our customer support team could help you. Thank you for your feedback and for choosing CMI!
Professional Experience
My interaction with the CMI representative was very quick and positive. He handle my issue with easy to understand and sent the correct part. Great to see THE CUSTOMER COMES FIRST.
Response from Compass Manufacturing International
Francis,
Thank you for the nice review! We appreciate you taking the time to give us your feedback on your experience and we are pleased to hear that you had a great one! At, CMI, like you stated, we put the customer first. Thank you for your feedback and for choosing CMI!
Tuscany Spray Head
I called and spoke with Ron that our Tuscany Faucet spray head started leaking at the seam on the bottom of the spray head, he quickly determined which model we had and a replacement was shipped to our home within 5 days at no charge! We are definitely lifetime customers!
These guys are GREAT
I broke the spray head of my Tuscany faucet and called the toll free number mid morning on September 19th to ask if I could buy a replacement head and they sent me a brand new one . It arrived within 6 days and I am very thankful for such wonderful prompt service !!!!!!! Thank you so very much !!!!!! 5 stars review , without a doubt . Thank you Ron Robey and crew !!!!!!!
Response from Compass Manufacturing International
David,
Thank you for the terrific review! We are glad that you had a great customer service experience with us. At CMI, we want our customers to have a great experience when they need to reach out to our customer support team for any issue they encounter. Thank you for your feedback and for choosing CMI!
Great Service
Sent an email addressing a problem with my faucet. Received a response the next day indicating the required replacement parts would be sent out that day. Received the parts today and the faucet was fixed in ten minutes. Thanks a bunch for the great service.
Response from Compass Manufacturing International
Ron,
Thank you for the great review! At CMI, our mission is to provide our customers with the best customer support experience possible. We are happy to hear that your issue was immediately resolved and that you had an easy experience when changing the parts for your faucet. Thank you for your feedback and for choosing CMI!