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Kitchen Faucet
I needed help regarding the spray nozzle on my kitchen Faucet and Ron took the time and helped me problem solve my issue and it is working 100%. Great customer services, fast shipping and a reliable company.
Response from Compass Manufacturing International
Adam,
Thank you for you for the great review! We are glad to hear that Ron was able to help you with your issue. He is an integral part of our customer service team. We are happy to hear that you had a great customer service experience with us. Thank you for your feedback and for choosing CMI!
This is a review on a Brookfield single handle pull-out kitchen faucet
I purchased this faucet in March of 2019. It worked well for about five years but the hose cover on the pull-out started to fray. And the pull-out itself was getting hard to pull out. The metal lining in the tube part that the hose was in broke on one side and was sharp which caused the fraying. I called customer service and they replaced the faucet. The gentleman I talked to was very helpful and easy to talk to. I am very grateful for the good service and fast delivery of the faucet. I would not purchase this model again and hope there is another kind of faucet that doesn’t strip the hose cover.
Response from Compass Manufacturing International
Fran,
Thank you for the nice review! We are sorry to hear that your faucet had issues to the point of not being a repurchase but are happy to hear that a member of our customer support team was able to help you resolve your issue and ship you a replacement. Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any questions, comments, or concerns. Thank you for your feedback and for choosing CMI!
Great Customer Service
I was sent a replacement part free of charge. They were very helpful and friendly.
Response from Compass Manufacturing International
Rudy,
Thank you for the five-star review! We are happy to hear that you had a helpful and friendly customer support experience with us. Thank you for your feedback and for choosing CMI!
Tuscany Faucet
Great service you tell them what its doing and the sent the part. no question asked have had this faucet and looks as good as the day i got it
Response from Compass Manufacturing International
Jack,
Thank you for the nice review! At CMI, we want our customers to be happy with their purchase(s), and our customer support team is a huge part of accomplishing that mission. Thank you for your feedback and for choosing CMI!
Great customer service
We’ve had a Tuscany kitchen faucet for 9 years. It started dripping recently so I contacted customer service and they sent me the replacement cartridge along with step by step instructions. It made the changeover process so easy. It’s not dripping anymore which makes me happy! Thank you for you’re help! Wonderful Customer Service.
Response from Compass Manufacturing International
Diane,
Thank you for the amazing review! We are happy to hear that you were able to fix the issue with your faucet after reaching out to our customer service team. Thank you for your feedback and for choosing CMI!
Replacement Sprayer
Purchased my Tuscany faucet with a sprayer at Menards a few years ago. I needed a new sprayer but Menards did not have one that would work. Called the number for a replacement and ready to pay but to my surprise it was a lifetime replacement. Very kind & helpful customer service.
Response from Compass Manufacturing International
Kathie,
Thank you for the nice review! At CMI we aim to provide our customers with the best customer support possible and that includes helping them understand what’s included within our warranty. We are happy to hear that you got your replacement part quickly and had a great customer service experience. Thank you for your feedback and for choosing CMI!
Water fill faucet
I was not expecting to receive a free cartridge replacement when I inquired. I was willing to purchase.
I was shocked and happy to see how awesome CMI is when they indicated a replacement will be sent within 5 days, and it was!!!
Response from Compass Manufacturing International
Bob,
Thank you for the awesome review! We are glad that we exceeded your expectations when it came to the swift arrival of your free replacement. CMI always aims to provide our customers with the best service possible. We are happy that you received your new cartridge in a timely manner. Never hesitate to reach out to our customer support team for any issues. Thank you for your feedback and for choosing CMI!
Great customer service
I needed a replacement stopper for my bathroom sink drain that started to peel. I emailed the company with a copy of my initial receipt and they promptly replied. I received the stopper AND the entire drain a few days later. Thank you for the GREAT customer service!!
Response from Compass Manufacturing International
Barbara,
Thank you for the nice review! We are happy to hear that you had a great experience with our customer support team and glad that you received the necessary items. Thank you for your feedback and for choosing CMI!
Excellent customer service
My faucet button was stuck on spray and would “screech at me. I called 800 number on the box and the people on the other were great. He said I would get the part in 3 to 5 days and it would be just like changing a light bulb. He was true to his word!
Response from Compass Manufacturing International
Amy,
Thank you for the awesome review! We are happy to hear that you had a great customer support experience with us and that your parts arrived quickly! At CMI, our mission is to provide knowledgeable customer support for a better customer experience. Never hesitate to reach out to our support team, Monday through Friday, 8 a.m.-5 p.m. EST. Thank you for your feedback and for choosing CMI!
Needed a new ball rod
Our bathroom sink drain ball rod tip had rusted and we could no longer control the stopper. I called in and the support person I spoke with was very helpful and promptly shipped a new ball rod, with an entire drain assembly, plus extra hot and cold buttons which we needed because the old ones fell out. I appreciate the friendly interaction and quick shipment of the needed parts.
Response from Compass Manufacturing International
Philip,
Thank you for the five-star review! We are glad that you had a great customer support experience with us and that your new parts arrived quickly. Thank you for your feedback and for choosing CMI!