Had a faucet head malfunction after a couple years of use (Tuscany model from sink set at Menards). Contacted CMI to see if it was covered under warranty and got a reply within minutes, then had the replacement part on the way within the hour. Received it this afternoon – got here in 4 business days, projected 3-5 – screwed it on and it works just as it did before the issue. They handled my problem quickly and made things easy on my end. This level of customer service will definitely make me a return customer for future products needed.
CMI Owner-
Ian,
Thank you for the kind review! We are glad that you contacted our support team to get your replacement part. That is what we are here for–help! Never hesitate to reach out to our amazing customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST, for any issues and concerns. We appreciate that you would be a return customer. Thank you for your feedback and for choosing CMI!
