I purchased this faucet in March of 2019. It worked well for about five years but the hose cover on the pull-out started to fray. And the pull-out itself was getting hard to pull out. The metal lining in the tube part that the hose was in broke on one side and was sharp which caused the fraying. I called customer service and they replaced the faucet. The gentleman I talked to was very helpful and easy to talk to. I am very grateful for the good service and fast delivery of the faucet. I would not purchase this model again and hope there is another kind of faucet that doesn’t strip the hose cover.
CMI Owner-
Fran,
Thank you for the nice review! We are sorry to hear that your faucet had issues to the point of not being a repurchase but are happy to hear that a member of our customer support team was able to help you resolve your issue and ship you a replacement. Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any questions, comments, or concerns. Thank you for your feedback and for choosing CMI!
