The best customer service I have had in many years!!! The faucet is 5+ years old and I was sent replacement parts without any hassles. Thank you for this great service.

I purchased a kitchen faucet 10 years ago. Over that time, I had to call for a replacement head twice and they shipped it out in no time. Each call took less than 5 minutes. Professional and pleasurable experience. Never a penny out of my pocket. This last time I called to troubleshoot a water pressure issue 2 days before Christmas. The technician gladly emailed me a solution and out of courtesy, sent me another replacement head, simply due to wear and tear. I will most definitely purchase products in the future from this manufacturer due to their excelmptional customer service!! Well done!!

CMI Owner-

Crystal,

Thank you for the awesome review! We are happy to hear that you received excellent customer support before the holidays! We are excited to have you purchase more faucets from us in the future. Thank you for your feedback and for choosing CMI!

We bought a Drinking water Faucet, when we remodeled our kitchen back in 2020, it started leaking a little from the spout gaskets, they supplied us with replacements as i was installing them the tube broke I emailed them that information and they sent out a new one to replace it. They stand by their products. no money involved, I am a very happy customer

CMI Owner- 

Mel,

Thank you for the great review! At CMI, we try to ensure that our customers are satisfied with our customer support and get the assistance they need for their purchase(s). Thank you for your feedback and for choosing CMI!

The parts person was super friendly. Understood the issue I had and remedied it without even a flinch he knew what was going on. He took care of the issue and it was perfect. I got my part couple days later and I’m very happy. The issue was a split hose. I think your hoses need to be a little bit more limber.

CMI Owner-

Kelly,

Thank you for the kind review! We are glad to hear that a member of our customer support team was able to assist you with your faucet hose issue. Thank you for your feedback and for choosing CMI!

The hose on our faucet sprayer split and required replacement. The representative was very helpful and efficient in getting a replacement sent out. It arrived sooner than indicated and fixed the problem at no cost to us. Thanks!

Customer service was excellent. Emailed them about parts for my faucet. They mailed out the parts quickly. Top shelf service.

Had an issue with the sprayer. Customer Service was very helpful and sent replacement very fast. Will buy again when updating our kitchen.

CMI Owner-

Sheila,

Thank you for the five-star review! We are sorry to hear that you experienced an issue, but glad that one of our customer support associates could send you a replacement. Thank you for your feedback and for choosing CMI!

My two seek old faucet developed a leak in the hose. I contacted customer service to inquire about getting a replacement. The young man I spoke to got my information and a new one came a week later!

CMI Owner-

Ed,

Thank you for the nice review! We are sorry to hear that your faucet developed a leak but are happy to hear that our customer support team was able to help you resolve the issue and that your replacement came quickly! Thank you for your feedback and for choosing CMI!

Had a faucet part break and they sent a replacement the same day – great service. Thanks

CMI Owner-

Kurt,

Thank you for the cool review! We are glad you received quick service from our customer support team. Thank you for your feedback and for choosing CMI!

We have a Jamesina bridge faucet that gets heavy daily use. Everyone who enters the kitchen loves the farmhouse look. We had a faulty cartridge and customer service was the best.

CMI Owner-

Mark,

Thank you for the great review! We are happy that your faucet is a loved item in your home and that our customer support was able to meet your standards when it came to assisting you with your cartridge. Thank you for your feedback and for choosing CMI!