I was about to order a replacement faucet that got a leak. To my surprise, the faucet description online said it had a limited lifetime warranty and to contact CMI products. I emailed CMI letting them know my faucet had a leak. I got a a response the next day informing me they would be sending out a new faucet. I received it in just a few days. Now that is AWESOME customer service. Thank You!

Kevin, Thank you for the great review! We are glad that you used your Limited Lifetime Warranty and were able to get your faucet replaced. Thank you for your feedback and for choosing CMI!

The sprayer tube on my laundry room faucet broke at the connection to the water supply. I removed the faucet, located the CMI contact number taped inside and made a call. The person who answered (didn’t understand his name) asked for the SKU and found the part needed. He took my mailing address and I received replacement parts in five days at no charge. Fantastic service!

Terry, Thank you for the awesome review! We are sorry to hear that the sprayer on your faucet wasn’t working properly, but glad to hear that you had a fantastic customer service experience with us. Never hesitate to reach out to our customer support team for any issues that you experience with your purchase. Thank you for your feedback and for choosing CMI!

The Customer Service Representative, Jason, was extremely helpful and an asset to your company.

I bought a sink made by this company under the Tuscany brand at Menards several years ago It came with a lifetime warranty. This company has been amazing to work with anytime I have an issue with the sink I contact them and they promptly contact me back and send me whatever part I need for the sink free of charge including shipping. I have never dealt with another company that stands behind their products like this company. If you’re looking for a quality sink with a great warranty at an excellent price look no further than this company.

Called for help with a dripping faucet. Talked to Ron. He was very professional and did exactly what he said he would do. Received repair parts much sooner than anticipated. Could not be happier with CMI.

Jason and Ron helped me get the parts that I needed. They provided very helpful and friendly customer service. Thank you!

We have 2 of their faucets. I ordered cartridges for one, but they sent enough cartridges for both.
It only took one email to get the parts ordered. Their response was instant. I never even talked to anyone.
Shipping was fast. We would definitely consider using their faucets in the future.

I was very surprised when I was told the cartridge would be shipped no charge. We were told at Menards where we bought the faucet it would take about 2 weeks to get the cartridge. I am so glad I called Compass manufacturing . The gentleman I dealt with was great. Very helpful and friendly. If I need parts again I definitely will be calling.

Called for warranty replacement parts for a 2 year old item and had the most hassle free experience ever getting an item replaced or parts to repair. Phone conversion lasted 5 minutes and the item was delivered to my door within 4 days. Great 👍 job to all involved.

I bought a faucet for my bathtub and after installation it dripped. Within a few days it was running in a small steady stream. I emailed the company and explained just that. Within a week I not only received the part that I needed to remedy the situation, but TWO of that part. I had requested buying one; they sent me 2 for free! I really appreciated it! Awesome customer service!

Leaking cartridge on a drinking water faucet. Called customer service and within 10 minutes they had my information and the part was here the next week. Friendly and awesome customer service!!! Will have no problem using their products again.

I have a shower faucet that is several years old and I was having trouble with it. I called and talked to their customer service representative. I’m sorry that I cannot recall his name. He was very friendly, understanding and sent me all of the parts needed to fix my problem at no cost and I had them in a few days. This is great service. I won’t hesitate to use their product again. Thank you very much.

We had a question regarding a failed part on our faucet and upon reaching out, we were provided prompt responses, were told how and where to get common replacement parts, and were sent the additional parts that were not available through the place of purchase. Great customer service team!

The person we spoke to about part we needed was very helpful. They knew exactly what we were needing and we received the part within a few days.

Bought 2 bathroom faucets (Marianne Elite) to replace my old faucets. This was done in January 2025. The unit I put in my master bath started to leak last Saturday. I sent an email to product warranty and received a response first thing Monday that they were sending out new cartridges. Received them yesterday and replacement was a breeze. Full directions were included.
Very happy & impressed with this company.

Purchased from Menards, went to get placement on 2 stoppers. Didn’t carry, but sales lady wrote down all info needed and gave us phone number to your company. The gentleman on phone was so nice, told him our problem and he said “ we can get you all fixed up”. He knew his job well made the transaction so easy. Sent out in a week and NO charge. Customer service was EXCELLENT, much appreciated working with company.

Called Menard’s, was directed to CMI. Did not have receipt but found tag on faucet mounting washer with part identification numbers. Called CMI and was greatly pleased with the handling of request for replacement parts at no charge. A rare “no hassle” experience. Parts received on time as promised. Excellent customer service. Thank you.

I am amazed at excellent service from Jason and other staff at CMI. Thank You All

Service was great and helpful. The parts I needed were shipped promptly and I received them in a few days also the replacement instructions were very helpful. My overall service was great thanks

I needed a replacement cartridge for my faucet. Customer Service representative was extremely knowledgeable and helpful!! I received the replacement cartridge within a few days —- works like new!