- All
- fast shipping
- faucet repair
- kitchen faucet
- new cartridge
- replacement parts
- spray nozzle
- warranty
Great customer service. Great faucet
We have a Jamesina bridge faucet that gets heavy daily use. Everyone who enters the kitchen loves the farmhouse look. We had a faulty cartridge and customer service was the best.
CMI Owner-
Mark,
Thank you for the great review! We are happy that your faucet is a loved item in your home and that our customer support was able to meet your standards when it came to assisting you with your cartridge. Thank you for your feedback and for choosing CMI!
Great people to work with
Best help I have ever gotten from just a phone call. They were easy to understand, and they explained what I needed for parts, and how to install them, and sent the parts out that day.
CMI Owner-
Dave,
Thank you for the kind review! We are happy that you are pleased with our company’s dedication to excellent customer support. Thank you for your feedback and for choosing CMI!
Prompt assistance
Needed replacement hose for kitchen faucet. Left voice message with CMI. Received a call back minutes later. Part arrived in about seven business days. Staff were pleasant, helpful, and quick to meet my needs. Thank you CMI!
CMI Owner –
Matthew,
Thank you for the great review! We are happy that you had a nice customer support experience with us and received your replacement part quickly. Thank you for your feedback and for choosing CMI!
Excellent Service
The team member (so sorry I didn’t get your name) who returned my call was very professional with utmost resect.
My replacement part arrive with in a very short few days.
I am very pleased and impressed with not only the prompt service but also how the replacement part has made my whole Kitchen Faucets look band NEW.
Can’t Thank Compass Manufacturing and your employee enough. Service like this is hard to find these days.
GREAT JOB. We will buy from this company again as well as, tell all our family and friends
CMI Owner –
Debbie,
Thank you for the awesome review! We are happy to hear that CMI exceeded your expectations with our amazing customer support team helping you get your replacement part. At CMI, we try help our customer with any inquiries or concerns they have to ensure they get the support they need for the purchase they made. Thank you for your feedback and for choosing CMI!
Outstanding Customer Service
I called them up to get a replacement part for bathroom faucet. They asked who is and they knew the part and my details of where to send it. Got the part in 7 days and everything is great!!!
CMI Owner –
David,
Thank you for the nice review! We are happy to hear that you got your replacement in a timely manner and that everything was great. Thank you for your feedback and for choosing CMI!
Leaky faucet
The faucet was leaking at the sprayer hose, I Jerry rigged it, plus it’s too big,I called they sent me a new one free of charge plus the hose was smaller which helped , installed the faucet and hose, everything works as it should, the person who answered was very helpful , even though it was two years old , I couldn’t ask for more .
CMI Owner –
Danny,
Thank you for the great review! Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST whenever you have any questions or concerns with your purchase with us. At CMI, we want to make sure that our customers have a great customer service experience with us. Thank you for the feedback and for choosing CMI!
Thankyou for your wonderful service Department!! Jason is excellent !!!
We bought a Tuscany faucet at Menards a few years back because of its lifetime warranty. We have had a few issues and have spoken to Jason in the parts and service department a few times. He has been super helpful, knowledgeable and courteous~ making a frustrating problem so much easier to deal with, getting us the correct replacement part every time and in a very timely fashion! He truly goes above and beyond to give great service! Thankyou soo much!!
CMI Owner-
Heather,
Thank you for the five-star review! We are glad that Jason had made your customer support experiences pleasurable! We hope to continue to provide you and all of our customer with knowledgeable and courteous customer service. Thank you so much for the feedback and for choosing CMI!
Excellent Support, Great Product!
I recently had a soap dispenser bottle break (broken screw collar on the bottle). It was just a bottle, so I thought I could go to the hardware store and get a replacement for a couple bucks. I talked to a manager where I bought it but none of the ones they had in stock worked. I was able to work with her (Katlyn) to give her the information from the soap dispenser and in turn, she put me in contact with Jason. He got the information and sent me a replacement part. I expected a plastic bottle but much to my surprise, I received the entire soap dispenser with a bottle as well. Now that is above and beyond, great customer service! I can’t remember when I have received from a company, such support! Thank you very much! I wish all companies treated customers like this.
CMI Owner-
Gary,
Thank you for the awesome review! We are so happy to hear that you had a great experience, with Jason, an integral part of our customer support team. At CMI, we try to provide our customers with the best customer service possible. It is nice to know that you received your new soap dispenser and that you were pleased with your experience with CMI. Thank you for your feedback and for choosing CMI!
hot and cold faucet parts
received in a timely fashion
CMI Owner-
Myron,
Thank you for the nice review! We are happy to hear that your parts arrived promptly. Thank you for your feedback and for choosing CMI!
Needed a part that was not in box. Part sent quickly upon notification. No hesitation or questions. It was nice.
Bought bathroom sink faucet. Missing aerator tool and allen wrench. Parts sent quickly after notification. Great service
CMI Owner-
Carl,
Thank you for the great review! We are glad to hear you experienced great customer service with us. Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST. Thank you for your feedback and for choosing CMI!
Fantastic experience
Courtesy and prompt response. Received my replacement in 2 days
CMI Owner-
David,
Thank you for the nice review! Our customer support team’s goal is to provide an excellent customer service experience for our customers. Thank you for your feedback and for choosing CMI!
Outstanding customer service
I bought a new drinking faucet and it leaked. I called and they sent me a new faucet. Fast delivery. Very nice and polite people to work with. I would definitely call them again if I need help. I appreciate a company that stands behind there products.
Thanks again for all your help,
CMI Owner-
Diana,
Thank you for the great review! We are happy to hear that you had a great customer support experience with us. At CMI, we try to ensure our customers benefit from our support team’s knowledge and kindness when there is an issue with their purchase. We are glad to be of help to you! Thank you for your feedback and for choosing CMI!
Single Handle Bathroom Faucet Cartridge Replacement
Upon receiving our new bathroom faucet we found there was a leak in the cartridge in the faucet. We contacted Compass Manufacturing and spoke to Jason. Jason went over the issue and had a replacement cartridge in the mail the same day. We received ithe part in two days and had the faucet was working. They provided excellent service and were very efficient. The quality of the product is very good. We also purchased a new kitchen faucet and two other bathroom faucets. We would highly recommend their products.
Brian & Jill DeBatty
CMI Owner-
Brian and Jill,
Thanks for the stellar review! We are glad to hear that you had a great customer support experience with us and that Jason was able to help you with your concern. We will have to tell Jason that you appreciated his help with your faucet. At CMI, our mission is to provide excellent customer support. Thank you for being a repeat customer! Thank you for your feedback and for choosing CMI!
Product parts order
I ordered the color dots for hot and cold. They arrived quickly and I wasn’t charged for them. Jason L answered my email promptly.
CMI Owner-
Marty,
Thank you for the great review! We are glad to hear that Jason was able to help you with your issue and get those parts shipped out to you quickly. Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any other questions or concerns! Thank you for your feedback and for choosing CMI!
Missing Small Washer Part Request
Excellent customer service from Louisville, KY and great timing from order to delivery.
CMI Owner-
Rodney,
Thank you for the nice review! Thank you for your feedback and for choosing CMI!
Leaking sprayer still under warranty
I called the toll free number looking for a replacement hose and sprayer due to a leak. I had the sku number and model number, couldn’t believe it when I was told the parts were under warranty and they would send me the parts for free. Received the parts in 3 days. Bought the faucet in 2018.
CMI Owner-
Kevin,
Thank you for the great review! Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any issues or concerns. We are happy to hear that you had a great customer service experience with us. Thank you for your feedback and for choosing CMI!
needed a new tub spout
Your customer service is great. I just wish your products wouldn’t wear out so much. I have had to fix my sink sprayer three times and replace the tub spout times in seven years.
CMI Owner-
Rebecca,
Thanks for the nice review! We are sorry to hear that you have had numerous issues. Never hesitate to reach out to our customer support team, not only when you need replacement parts, but even to help figure out how to slow down the wear and tear on your faucet. We are always happy to help and a phone call away! Thank you for your feedback and for choosing CMI!
Quick And Accurate Help!
Big thanks to Jason for taking the time to understand my problem and get me the warranty part in a very quick amount of time! Great service and I will be buying their products in the future because they stand by them! Thank you!
CMI Owner-
Christopher,
Thank you for the amazing review! We will have to let Jason know that you appreciated his help with your concern. At CMI, our customer support team aims to give our customers the best experience possible with their immense knowledge of our products and the desire to make sure you get your concerned solved in a timely manner. We are happy that you want to shop with us in the future! Thank you for your feedback and for choosing CMI!
Tuscany, bathroom faucet.
I love my Tuscany faucet, but when it started leaking, I called customer service and was quickly sent out a replacement cartridge. I’m back up and running and would recommend their products to anyone.
CMI Owner-
Dennis,
Thank you for the great review! We are glad to hear that your faucet is working again and that you had a great customer support experience with us. Thank you for your feedback and for choosing CMI!
Excellent Customer Service!
Our kitchen faucet was leaking. I explained what it was doing and promptly received the correct parts along with detailed instructions for the cartridge and o-ring replacement. The best customer experience I’ve received anywhere in quite some time – so refreshing. Will continue to use your products and highly recommend. Thank you & keep up the good work!
CMI Owner-
TS,
Thank you for five-star review the encouragement! We are happy to hear that you had a great customer support experience with our customer service representatives. Never hesitate to reach out to our support team for any issue or concern! Thank you for your feedback and for choosing CMI!
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