- All
- fast shipping
- faucet repair
- kitchen faucet
- new cartridge
- replacement parts
- spray nozzle
- warranty
Product Assistance
I purchased a Tuscany Wing Handle Laundry Tub Faucet from Menards and installed it on my utility sink. Unfortunately, the Backflow preventer did not let the water flow properly when using the faucet without a hose attached. With one brief phone call to the number indicated on the installation instructions, the problem was explained and a new preventer was mailed to me. It works beautifully, so I endorse not only the product, but the quick and pleasant after sale service.Couldn’t ask for more!
CMI Owner-
Bob,
Thanks for the amazing review! We are sorry to hear that your product experienced an issue, but happy that you had a pleasant experience with our customer support team. Our team’s mission is to provide top-quality customer service to our customers! Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST if there are any issues or concerns. We are happy to know that your replacement part arrived to fix your product. We are delighted to know that you endorse not only our product, but our customer service. Thank you for your feedback and for choosing CMI!
replacement piece for our faucet
The person we talked to answered our questions professionally and knew what he was doing. He told us our part would be here between 5-8 days and it was here within 3-4 days. Which was very much appreciated. We will definitely recommend your product and how well our request was received and sent to us. Definitely a happy customer.
CMI Owner-
Lee,
Thank you for the great review! We are glad to hear that you would recommend us to others due to the outstanding customer support you received. Never hesitate to reach out to the customer support team, Monday through Friday, 8 a.m. to 5 p.m. for any issue-big or small! Thank you for your feedback and for choosing CMI!
Parts request report c.s. No #95166
Ron Robey was the very helpful rep that I spoke with about the lack of water pressure. He diagnosed the spray head was clogged and sent me a new one. Received it and all is well again . Thank you so much! Marianna
CMI Owner-
Marianna,
Thank you for the amazing review! Ron is an integral part of our customer support team. We are glad that you experience excellent customer service from us. At CMI, we pride ourselves on providing excellent support and knowledge to our customers to ensure they have a great experience with us. Thank you for your feedback and for choosing CMI!
Good product, great service!
The drinking water faucet is nice looking and works great, however, our professional plumber ruined the gasket with the adapter with his slipshod workmanship. My wife called, you promptly returned her call, and quickly sent replacement parts. I was very happy with your quality and service. Your customer service team is great!
CMI Owner-
Dale,
Thank you for the awesome review! We are glad to hear that your issue was resolved and that the replacement part you needed was shipped quickly. At CMI, our mission is to provide top-quality customer service to our customers to ensure that you have a great experience with us. Thank you for your feedback and for choosing CMI!
Kitchen Faucet
I needed help regarding the spray nozzle on my kitchen Faucet and Ron took the time and helped me problem solve my issue and it is working 100%. Great customer services, fast shipping and a reliable company.
CMI Owner-
Adam,
Thank you for you for the great review! We are glad to hear that Ron was able to help you with your issue. He is an integral part of our customer service team. We are happy to hear that you had a great customer service experience with us. Thank you for your feedback and for choosing CMI!
This is a review on a Brookfield single handle pull-out kitchen faucet
I purchased this faucet in March of 2019. It worked well for about five years but the hose cover on the pull-out started to fray. And the pull-out itself was getting hard to pull out. The metal lining in the tube part that the hose was in broke on one side and was sharp which caused the fraying. I called customer service and they replaced the faucet. The gentleman I talked to was very helpful and easy to talk to. I am very grateful for the good service and fast delivery of the faucet. I would not purchase this model again and hope there is another kind of faucet that doesn’t strip the hose cover.
CMI Owner-
Fran,
Thank you for the nice review! We are sorry to hear that your faucet had issues to the point of not being a repurchase but are happy to hear that a member of our customer support team was able to help you resolve your issue and ship you a replacement. Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any questions, comments, or concerns. Thank you for your feedback and for choosing CMI!
Great Customer Service
I was sent a replacement part free of charge. They were very helpful and friendly.
CMI Owner-
Rudy,
Thank you for the five-star review! We are happy to hear that you had a helpful and friendly customer support experience with us. Thank you for your feedback and for choosing CMI!
Tuscany Faucet
Great service you tell them what its doing and the sent the part. no question asked have had this faucet and looks as good as the day i got it
CMI Owner-
Jack,
Thank you for the nice review! At CMI, we want our customers to be happy with their purchase(s), and our customer support team is a huge part of accomplishing that mission. Thank you for your feedback and for choosing CMI!
Great customer service
We’ve had a Tuscany kitchen faucet for 9 years. It started dripping recently so I contacted customer service and they sent me the replacement cartridge along with step by step instructions. It made the changeover process so easy. It’s not dripping anymore which makes me happy! Thank you for your help! Wonderful Customer Service.
CMI Owner-
Diane,
Thank you for the amazing review! We are happy to hear that you were able to fix the issue with your faucet after reaching out to our customer service team. Thank you for your feedback and for choosing CMI!
Replacement Sprayer
Purchased my Tuscany faucet with a sprayer at Menards a few years ago. I needed a new sprayer but Menards did not have one that would work. Called the number for a replacement and ready to pay but to my surprise it was a lifetime replacement. Very kind & helpful customer service.
CMI Owner-
Kathie,
Thank you for the nice review! At CMI we aim to provide our customers with the best customer support possible and that includes helping them understand what’s included within our warranty. We are happy to hear that you got your replacement part quickly and had a great customer service experience. Thank you for your feedback and for choosing CMI!
Water fill faucet
I was not expecting to receive a free cartridge replacement when I inquired. I was willing to purchase.
I was shocked and happy to see how awesome CMI is when they indicated a replacement will be sent within 5 days, and it was!!!
CMI Owner-
Bob,
Thank you for the awesome review! We are glad that we exceeded your expectations when it came to the swift arrival of your free replacement. CMI always aims to provide our customers with the best service possible. We are happy that you received your new cartridge in a timely manner. Never hesitate to reach out to our customer support team for any issues. Thank you for your feedback and for choosing CMI!
Great customer service
I needed a replacement stopper for my bathroom sink drain that started to peel. I emailed the company with a copy of my initial receipt and they promptly replied. I received the stopper AND the entire drain a few days later. Thank you for the GREAT customer service!!
CMI Owner-
Barbara,
Thank you for the nice review! We are happy to hear that you had a great experience with our customer support team and glad that you received the necessary items. Thank you for your feedback and for choosing CMI!
Excellent customer service
My faucet button was stuck on spray and would “screech at me. I called 800 number on the box and the people on the other were great. He said I would get the part in 3 to 5 days and it would be just like changing a light bulb. He was true to his word!
CMI Owner-
Amy,
Thank you for the awesome review! We are happy to hear that you had a great customer support experience with us and that your parts arrived quickly! At CMI, our mission is to provide knowledgeable customer support for a better customer experience. Never hesitate to reach out to our support team, Monday through Friday, 8 a.m.-5 p.m. EST. Thank you for your feedback and for choosing CMI!
Needed a new ball rod
Our bathroom sink drain ball rod tip had rusted and we could no longer control the stopper. I called in and the support person I spoke with was very helpful and promptly shipped a new ball rod, with an entire drain assembly, plus extra hot and cold buttons which we needed because the old ones fell out. I appreciate the friendly interaction and quick shipment of the needed parts.
CMI Owner-
Philip,
Thank you for the five-star review! We are glad that you had a great customer support experience with us and that your new parts arrived quickly. Thank you for your feedback and for choosing CMI!
Quick and Easy answers and service
Called with a problem. They answered quickly and the turn around time was great.
CMI Owner-
Melanie!
Thanks for the nice review! We are happy to hear that you had an easy and great customer service experience with us. Thank you for your feedback and for choosing CMI!
Replacement parts
Ron Robey was very professional in helping me obtain two replacement cartridge adapters for our Tuscany kitchen faucet in a timely manner.
CMI Owner-
Fritz,
Thank you for the awesome review! Ron is a very knowledgeable member of our customer support team and tries to ensure that each customer gets the help they need. We are glad that he was able to help you and that your parts arrived in a timely manner. Thank you for your feedback and for choosing CMI!
Warranty replacement for faucet
I sent an email explaining the problem with my bathroom faucet. A replacement part was sent to me with no questions asked. Great service!
CMI Owner-
James,
Thank you for the great review! We are happy to hear that our customer support team could help you. Thank you for your feedback and for choosing CMI!
Professional Experience
My interaction with the CMI representative was very quick and positive. He handle my issue with easy to understand and sent the correct part. Great to see THE CUSTOMER COMES FIRST.
CMI Owner-
Francis,
Thank you for the nice review! We appreciate you taking the time to give us your feedback on your experience and we are pleased to hear that you had a great one! At, CMI, like you stated, we put the customer first. Thank you for your feedback and for choosing CMI!
Tuscany Spray Head
I called and spoke with Ron that our Tuscany Faucet spray head started leaking at the seam on the bottom of the spray head, he quickly determined which model we had and a replacement was shipped to our home within 5 days at no charge! We are definitely lifetime customers!
These guys are GREAT
I broke the spray head of my Tuscany faucet and called the toll free number mid morning on September 19th to ask if I could buy a replacement head and they sent me a brand new one . It arrived within 6 days and I am very thankful for such wonderful prompt service !!!!!!! Thank you so very much !!!!!! 5 stars review , without a doubt . Thank you Ron Robey and crew !!!!!!!
CMI Owner-
David,
Thank you for the terrific review! We are glad that you had a great customer service experience with us. At CMI, we want our customers to have a great experience when they need to reach out to our customer support team for any issue they encounter. Thank you for your feedback and for choosing CMI!
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