I was trying to get some assistance from another company who flat out said we don’t have it,it’s not us.
Then I called and talked with Jenny from CMI product, she was polite and very helpful despite my challenges with sending a pic, she located the the part and sent it on its way to me. Thank you

CMI Owner

Timothy,
Thank you for the five-star rating! We’re thrilled to hear that our technician, Jenny, was patient and caring in assisting you with your product! At CMI, we dedicate ourselves to providing superior products and support to our customers. We appreciate hearing from you regarding your experience and look forward to serving you again!

Service was great, parts correct
thank you, would like to have plastic washers that seal faucet to base part #5

CMI Owner-

William,
Thank you for your generous five-star rating. We are pleased to know that our team continues to uphold the high standards of service and product quality that our customers deserve.
As your information is already in our system, you can expect to receive follow-up communication from us within three to five business days regarding the plastic washer you requested. Should you require assistance sooner, we welcome you to contact our customer service department directly at 1-800-626-3525.
Once more, we sincerely appreciate your kind feedback and continued support.

Everything was excellent. Service, ordering, quick delivery, exact part needed, contact person.

CMI Owner-

Gerald,
Thank you for the wonderful feedback! We’re thrilled to hear that everything—from service and ordering to delivery and product accuracy—met your expectations. At CMI, it’s our goal to make the entire experience as smooth and efficient as possible. We appreciate your support and look forward to serving you again!

They have the best customer service, I will not buy any other brand.

CMI Owner-

Heather,
Thank you for your kind words and loyalty! We’re honored to hear that our brand has made such a strong impression on you through our customer service and product satisfaction. We’re grateful to have your business and for you to choose us, again and again. Please never hesitate to reach out to us if you find yourself needing assistance in the future! We’re always here to help, Monday through Friday from 8 a.m. to 5 p.m. EST.

About a month ago, Ron was spot-on with the info I needed to procure for him to determine the exact part I needed for a 10+ year old faucet. Jason was quick to ship out the part. Our faucet is now good as new for NO CHARGE. Great work!

CMI Owner-

Bruce,
Thanks for that five-star rating! We’re delighted to hear that Ron and Jason efficiently assisted you. At CMI, we are proud to offer products that stand the test of time and have expert staff who know how to keep them running smoothly for years. Your satisfaction means a lot to us, and we’re always here if you need support in the future. Thanks again for choosing CMI!

my shower cartrage was leaking. i called CMI and told them I needed a new on, and it was delivered immediately. thank you so much!!!!

CMI Owner-

Scott,
Thank you for the five-star review! We take great pride in our products and greater pride in our team’s ability to handle our customers’ product problems. CMI strives to deliver our best through our team, products, and services. If you ever need assistance again, never hesitate to reach out! We are here for you Monday through Friday from 8:00 am to 5:00 pm EST.

I bought a Tuscany bathroom sink faucet from Menards, and ,and had a question about the faucet. I spoke with a Jason and he was really polite and helpful. The customer service was amazing.

CMI Owner-

Gregory,
Thank you for those kind words! We are thrilled to hear that our customer service team, Jason specifically, was able to assist you. We’re always here to help resolve any questions you may have, wear and tear issues, or confusion regarding the installation process of your product. Our customer service department is trained to handle these inquiries and more! Plus, we are available Monday through Friday from 8:00 am to 5:00 pm EST.

In 2023, we remodeled our Master Bath from ceiling to floor, including a new vanity with a Model No. 6736311 Navassa faucet. We love this faucet as it’s easy to operate, clean and looks great in our bathroom. The installation was flawless and took vey little time. We have received many compliments from family and the few friends we allow back in the Master Bathroom. Of course, they ask where it was purchased and the price. Our response is easy – we bought it at Menard’s and, yes, the price was within our budget and looks great in our room. Our only goof was loosing the installation guide and the aerator wrench. I contacted CMI customer service April 22, 2025 and Jason responded to say that he sent out the wrench and two backup aerators for the faucet as we haven’t replaced the aerators since installation. Jason was awesome!
Thanks for making a great product!

CMI Owner-

Rick,
Thank you for the amazing review! At CMI, we strive to deliver great, reliable products at an affordable price. We’re so happy you are in love with your product and that our team member Jason was able to assist you! If you ever snap a picture of your beloved CMI product, we would be honored to see it. Upload the image to your posted review or tag Compass Manufacturing International in your social media post. If you need anything regarding the care and function of your products, always feel free to reach out!

Best customer service I have experienced in years! Immediate response to emails and very easy process!

CMI Owner-

Dorothee,
Thank you for the review! CMI strives to deliver an experience of excellence through our communication, products, team members, and other functions of our business practices. We’re thrilled to know our team was swift in their response to your inquiries. Thank you again for the review, and please never hesitate to reach out if you ever need to contact us again!

Great customer service. Jason was quick to respond and very knowledgeable.

CMI Owner-

Lauren,

Thank you for leaving us a 5-star rating! At CMI, we strive to provide excellent customer service and we’re glad you’ve experienced that with us. Hearing about our customer’s satisfaction motivates us to do our best, day in and day out. Your support means the world to us, and we can’t wait to exceed your expectations every time you choose us.

I contacted Tuscany regarding our inability to get warm enough water in our new shower faucet.
I received a reply the next day, with detailed instructions and an attached guide to adjust it for ourselves.
We were delighted with the new temperature range, and appreciate the quick, thorough, and detailed response.
Thank you!

CMI Owner-

Marcia,
Thank you for your wonderful review! We’re thrilled to hear that we were able to resolve the issue with your shower faucet and that you’re now enjoying the new temperature range. We always strive to provide quick, thorough, and helpful support, and we’re glad that our instructions and guide did exactly that. If you ever need assistance again in the future, don’t hesitate to reach out. We’re here to help!