Had an issue with a faucet me and wife purchased. I reached out to one of the reps name Ron, he asked a few questions and told me he was sending me a new part (faucet) in the mail. This is truly what I call customer service.

CMI Owner-

J Carney,
Thank you for your kind words! We’re thrilled to hear that Ron was able to assist you and send a replacement part. We pride ourselves on providing excellent customer service, and it’s great to know that we hit the mark for you. If you ever need any further assistance, don’t hesitate to reach out. We’re always here to help!

Had problem with aerator in bathroom faucet. Called, connected quickly, explained problem, got replacement ordered. That simple. Came 4 days later. Problem solved! Contact person was friendly and understood issue.

CMI Owner-

Tom,
Thank you so much for your kind words! We’re glad to hear that we could resolve the issue with your bathroom faucet quickly and easily. We truly appreciate your feedback and are happy that our team was able to assist you with simplicity. If you need anything else, don’t hesitate to reach out!

I received prompt and courteous assistance with questions about a Tuscany tub and shower faucet. Jason was thorough as to what and why two installation requirements existed.
I will research and source more products within the line of your company based on my experiences Interaction today.

CMI Owner-

Dix,
Thank you for your kind words and five-star rating! We’re thrilled to hear that Jason was able to provide you with the helpful assistance you needed regarding the Tuscany tub and shower faucet. It’s great to know that you had such a positive experience, and we truly appreciate your intention to explore more products from our line. If you have any more questions or need further assistance, please don’t hesitate to reach out. CMI is always here to help!

I just spoke with Jason. I had some questions about the shower mixing valve. The water was just lukewarm warm and I needed to remedy this issue. Jason was very knowledgeable and explained exactly how I could fix it.
Please thank Jason for being very helpful.

CMI Owner-

Henry,
Thank you so much for sharing your experience! We’re thrilled to hear that Jason was able to help you with your shower mixing valve and provide the guidance you needed. We’ll be sure to pass along your kind words to him — he’ll be delighted to know he made a difference! If there’s anything else we can assist with, please don’t hesitate to reach out.

I have been doing business with CMI since 2012. The partnership has been a great success. The faucets are made well and we sell them to many customer and I even suggest them to friends and relatives. The Delano toilets are a great flushing and a nice looking toilet at a a very good price point. Thanks CMI for what you have done for us.
Keep up the great job..

CMI Owner-

Gary,
Thank you so much for your kind words and long-standing partnership with CMI! We are truly grateful for your support since 2012 and are thrilled to hear that our faucets and Delano toilets have been a great fit for your customers, friends, and family. It means the world to us that you trust and recommend our products. Your feedback inspires us to continue delivering high-quality products at great value. We appreciate your loyalty and look forward to many more years of success together!

The product I bought was missing a piece, so I emailed the company and within 1 hour they got back to me and said the part was shipped. That’s what I want in a company. Rapid response time and no questions about the part that I needed. Super helpful in every way possible

CMI Owner-

Lorrie,

Thank you for the kind words. First and foremost, we sincerely apologize for the missing part in your package. We strive to ensure every product arrives complete and ready for easy setup, so we’re sorry for any inconveniences this may have caused. That said, we’re delighted that our team was able to resolve the issue quickly for you. Providing fast, hassle-free support is a top priority for us, and we’re glad we could meet your expectations. Never be afraid to contact us for further assistance! We love supporting our customers.

Customer service is excellent.. the guys are always very polite, friendly, helpful..great place to order parts from..

CMI Owner-

Richard,
Thank you so much for your kind words! We’re thrilled you’ve had a positive experience with our customer service team. We pride ourselves on being friendly and helpful, so it’s great to know we’re hitting the mark. We appreciate your support and look forward to helping you with all your needs in the future!

I installed their new tub fixture kit and broke a piece of the downspout while installing it. A two minute phone call later, and they sent out a replacement part free of charge.

Had a problem with the shower head not getting hot enough hot water. Called the company, and a real person answered the phone, she transfer me to
Jason, and Jason had the problem the problem taken care of in less than 5 minutes.

CMI Owner-

Fred,
Thank you for sharing your experience! It’s great to hear that Jason was able to resolve your shower head issue quickly and efficiently. We aim to provide prompt and helpful service, and it’s wonderful to know we met your expectations. If you need any further assistance in the future, please don’t hesitate to reach out – we’re always happy to help!

I had no problem getting immediate help for my problem with a shower faucet. The rep on the phone said the part we needed would not be charged to us and would be sent out in the mail that same day. He was very helpful and friendly.

CMI Owner-

Teresa,
Thank you for sharing your experience! We’re glad to hear our team was able to assist you promptly and resolve the issue with your shower faucet. It’s always our goal to make things flow as smoothly as possible—just like your newly fixed faucet! If you ever need anything else, don’t hesitate to reach out. We’re here to help and always happy to deliver the right parts with a smile!