Called in looking for a faucet sprayer head and you found it and shipped immediately. It may have been Jason in the Parts Department that helped me. Anyways, thank you so much for replacing my part. It was a two second install and fit perfectly!

I called customer service at CMI and left a message about my drain not working properly. The service representative was very nice asked me my model number and name and address.

He than stated that my replacement parts would be mailed immediately.

Outstanding service!

It’s tough to get a perfect score from me, but CMI came close. I contacted them on Monday morning. Because they were busy, I had no choice but to leave them a call back number. Shortly they did call back, I explained what part I needed and they were quick to place the order. At this point I would have given them a five star rating. By Thursday morning I had not received the order. I called and they told me the order had been shipped. Later that day, by regular U.S. mail I received the package. It took me ten minutes to install the new parts. Now, here is my only issue. I was without a kitchen faucet for three and a half days (in the grand scheme of things not such a big deal, until it’s you). I would have gladly paid for overnight shipping, but I failed to ask for it and they did not offer it. I would have given a four and a half star rating, but it was not available.

My inquiry was acknowledged and handled so much quicker than I expected. Jason was incredibly helpful, courteous, knowledgeable and passionate about swiftly taking care of it, and was so kind and personable, too! I really appreciated it and will be a return customer for sure. Thank you again!

I purchased a sink faucet in April 2025 and am very happy with it. Last week the stopper assembly no longer worked. I emailed CMI support with the details about the purchase and stopper. I received an email response immediately, and a new stopper assembly in the mail in less than a week. The repair was very simple and my sink faucet and stopper work perfectly. One of the best and easiest customer service experiences ever! The company stands behind their product professionally and honorably. Thank you CMI! Problem solved with a simple email.

Recently had a problem with the sprayer on my faucet and it quit working suddenly. No water came out at all. I was prepared to go shopping for a new one but found the paperwork and receipt for my current one. I was surprised to see it was still warranty and called the number listed. After a short wait I spoke with a representative and explained the problem. He quickly took the information needed and a new sprayer was on it’s way that morning. Thank you to everyone involved getting the new sprayer so quickly and everything is now working like new again.

CMI worked through my warranty problem until they got the thing corrected. That’s more than I can say for other plumbing fixtures.

Thanks, CMI

I have had my faucet for over 15 years. Every time I have reached out, they have helped me with my repair. I never had an issue with the replacement parts. They have always arrive quickly too. Thanks for being there.

We had an issue with a leaking faucet head. The customer service representative was kind, helpful, and sent a replacement.

My faucet was leaking and Compass Manufacturing employee was great to work with and solved by problem within minutes. I received the parts in the mail with instructions. Problem solved. Thanks