I contacted Ron Robey to discuss a flow issue with the spray head on my daughter’s faucet. We discussed the issue and Ron advised that the faucet needed a new spray head due to a suspected clogging issue. The new spray head was shipped pre-paid and free of charge and was received within the week. The new spray head resolved the issue. Ton was especially helpful in resolving the issue quickly.

CMI Owner-

David,

Thank you for the awesome review! We are glad that you had a great customer support experience with Ron and that he could assist you with your issue. It is nice to hear that we have exceeded your expectations by resolving the issue quickly. Thank you for your feedback and for choosing CMI!

CMI has been the absolute best. We have reached out to them a few times over the years for support on our kitchen sink faucet and they go over, above, and beyond to give you all the parts you need and then some for free and free shipping with great customer service. We couldn’t find the receipt from Menards but CMI happily and easily honored our purchase anyway. With 7 children, our sink gets a lot of use as you can imagine. Honestly, it is hard to remember a company that has repeatedly taken such good care of our family so well. Thank you so much CMI 🙂

CMI Owner-

Jeff,

Thank you for the amazing review! We are happy that we could be of assistance to you every time you call so that your purchase can continue to help your family through the years! We are ecstatic to know that you have trusted us to assist you and provide you with excellent customer service over the years. Thank you for your feedback and for choosing CMI for so many years! 

Called about the leaking swivel joint on my Tuscany Jostle kitchen faucet. Had a new part in the time it took for shipping, about a week. No problem with that. Replacement hose arrived and it was about 14″ shorter that the original. Called to report this and also that the spray head is leaking around the perimiter of the nozzle. A new hose and spray head are on the way. Again, great support! 🙂

CMI Owner-

Mark,

Thank you for the amazing review! At CMI, we want to make sure our customers experience amazing support from our knowledgeable team. Never hesitate to reach out to our support team, Monday through Friday, 8 a.m. to 5 p.m. EST whenever you need assistance with your purchase. Thank you for your feedback and for choosing CMI!

Sitting at the Dining room table we noticed our Faucet leaking. Mind you the Faucet is not new by no means. Anyway We called up “Compass Manufacturing International” told them what was going on. And they sent us a Brand New Control valve eg. Cartridge. And also a brand new Control module. Needless to say that fixed our leak. I just wanted to shout out to Compass Manufacturing International for their Awesome customer service. I’m/ We are impressed with the response time and friendly phone call to solve our problem
Thank you very much for your support.

CMI Owner-

Dana,

Thank you for the amazing review! We are happy to hear that our customer support team was able to send you the necessary replacement part and fix the leak in your faucet. We appreciate that you were impressed with our customer support. Thank you for your feedback and for choosing CMI!

I called 3/26/26 and waited but, got switched and left a message. No call back. I called again 3/27/26 talked to a very helpful guy. He fixed me up told me it would be here in 7-10 days. That was Friday I received the part on Wednesday 4/1/26. I put it in a couple of days later, it worked perfectly. Excellent service after the first glitch, which seems to be hard to come by anymore. Personable real live help gets the problem done much faster with a better outcome. Thank you!

CMI Owner-

David,

Thank you for the great review! We are happy that we could remedy your issue and that you received your replacement part. Our customer support team are there Monday through Friday to assist our customers with great product knowledge. Thank you for your feedback and for choosing CMI!

I have had two encounters with CMI, both with Jason.He knew exactly how to help my situation. ALL of his promises were fulfilled. I received my parts on the next day. I now have a working sink that does not leak and my wife is happy.

CMI Owner-

Steve,

Thank you for the amazing review! We are happy to hear that Jason was able to make your customer service experience an enjoyable! He is an important member of our customer support team and to CMI. Thank you for your feedback and for choosing CMI!

Talked to customer service about leaking faucet and they said that it would need new cartridge. Shipped 2 out and received in about 10 days. No charge, great service!

CMI Owner-

Thomas,

Thank you for the five-star review! Thank you for your feedback and for choosing CMI!

We have been using our RO faucet for 3 years with no problems at all. About a month ago one of our 2 faucets started dripping so I called customer service and they said they would send out a replacement cartridge. Received replacement cartridge in 4 days and installed the new one per directions sent with part. It has stopped dripping and looks and works great. Thanks for the lifetime warranty Compass. Ours is a Plumbworks brand from Menards

CMI Owner-

Bob,

Thank you for the nice review! We are ecstatic that our customer support team could assist you and get the necessary items to make sure your faucet was working again. Thank you for your feedback and for choosing CMI!

I called the service department and told them we just installed this new faucet and on the cold side we had a slow drip . He asked me a few questions and said he would send the part out out I should have if in about 5 days. We got the part and it works great. No more dripping. Thanks you so very much. Was great to deal with someone that was so knowledgeable.

CMI Owner-

Amy,

Thank you for the nice review! We are happy that you gave our support team a call when you were in need of assistance with your faucet and that you received the part quickly. It’s great to know that the part works great! Thank you for your feedback and for choosing CMI!

My faucet handle broke after 11 years of use. I sent CMI an email at 11:30 Thursday night and had a reply by 7:45 am Friday morning of what information they needed to replace the part. I sent them the info and the part showed up the next week. It was well-wrapped and protected from damage during shipping. No hassle, no fuss, no arguments about when or if I had bought the faucet- just great customer service.

CMI Owner-

Jonathan,

Thank you for the great review! We are sorry to hear that you experienced an issue with your faucet. We are happy that our team could send you a replacement part that helped your faucet work again. Thank you for your feedback and for choosing CMI!

This faucet, sold through Menards under the Tuscany by Ridgehill brand, is apparently made by CMI. The faucet I purchased had a piece that was apparently welded on upside down. I emailed CMI on February 9, 2026. As of March 24th, there has been no response. A phone call to the phone number provided goes to Voicemail with no response. Since I don’t see Ridgehill listed as a brand on CMI’s site, they are apparently ashamed of this line they manufacture, and it makes you wonder if all of their brands and products are manufactured with such poor oversight and have such lack of responsiveness.

CMI Owner-

Jesse,

We are sorry to hear that you did not have a great customer service experience with us! We want our customers to always have a great experience with us at CMI. Our support team is available Monday through Friday, 8 a.m. to 5 p.m. EST for questions and concerns about your faucet. Please reach out to our team at 1.800.626.3525, with the sku number of your faucet, so we can try to assist you better with your purchase and try to remedy the unsatisfactory experience. At CMI, we want to be of assistance and make sure that our customers can enjoy our products. Thank you for your feedback!

We needed to have a part replaced on our kitchen faucet and one short email to CMI was all it took to have the replacement sent out, we received it in just a few days and it works great. Too bad everything isn’t this easy!

CMI Owner-

K Pyle,

Thank you for the five-star review! Our support team was happy to assist you and glad to hear that the faucet works great. Thank you for your feedback and for choosing CMI!

Recently purchased a Model 6956WS Kitchen Faucet. The handle was leaking after installation. I called the customer service line, and the gentlemen was very friendly and helpful. Told me what part I needed for the repair, and got it shipped out. The part arrived quickly, including very detailed instructions on how to replace it, making the job very simple. My sink in back in operation! Thanks for all the help! Would definitely recommend them!

CMI Owner-

Lisa,

Thank you for the great review! We are excited to hear that you had a nice customer service  experience with us and were able to get the replacement part that you needed. At CMI, we want our customers to get the best assistance possible so that they can enjoy their purchases for a long time. Thank you for your feedback and for choosing CMI!

Compass Manufacturing International is honestly top tier for how they handle their warranties. I had to reach out to them recently for a new cartridge assembly and they sent the entire part out for free without any issues. Most companies make you jump through hoops, but these guys actually stand behind their products and even covered the shipping costs. If you want a quality sink or faucet that you know will be supported years down the road, I highly recommend looking into their stuff at Menards.

CMI Owner-

Thank you for your feedback and for choosing CMI!

I bought a sink made by this company under the Tuscany brand at Menards several years ago It came with a lifetime warranty. This company has been amazing to work with anytime I have an issue with the sink I contact them and they promptly contact me back and send me whatever part I need for the sink free of charge including shipping. I have never dealt with another company that stands behind their products like this company. If you’re looking for a quality sink with a great warranty at an excellent price look no further than this company.

CMI Owner-

Olivia,

Thank you for the awesome review! At CMI, we try to ensure that our customers have great customer support for their purchases. Never hesitate to keep reaching our for any questions, concerns, or issue for your sink. Thank you for your feedback and for choosing CMI!

I am very impressed with how this company stands behind their warranty, I had a replacement part within a week of my request and there was no hassles what so ever. A very professional service.

Gerald, Thank you for the nice review! It is great to hear that you received your replacement item quickly and that you had an excellent customer service experience with us. Thank you for your feedback and for choosing CMI!

needed a replacement cartridge for my shower. process was quick and easy. associate responded right away.

Dave, Thank you for the kind review! We are glad that you got your replacement cartridge swiftly and that we could help you. Thank you for your feedback and for choosing CMI!

CMI is great! I had some trouble installing the product I ordered, and a technical support person gave me clear instructions about performing a step that I had botched.
edwin.meyer@gmail.com

Edwin, Thank you for the great review! We are happy that you had an awesome experience with our customer support team and they were able to help you with your product. Thank you for your feedback and for choosing CMI!

A few weeks after installation of this Ridgehill faucet into our new sink we experienced a failure of the Quick Connect Assembly in that Port A’s black quick connect clip did not securely fasten to the faucet line. When turning on the water the assembly popped off of the line, resulting in a mess under our sink. Numerous attempts to ensure a positive ‘Click’ when reinserting the assembly onto the faucet line resulted in the same issue. Even after using the blade of a screwdriver to seat the black clip in the line’s recesses to ensure a positive mate, the assembly was easily pulled off of the supply line. I contacted Support (via previous email contact) and Jason Lopez immediately responded with an order # and a couple of days later we received 3 new assemblies and excellent instructions with which to correct our problem. My wife and I are quite grateful for the immediate response to our issue and since putting on a new assembly we have had no problems with the faucet. Communication and response times were absolutely impeccable. I thank you very much!

Scott, Thank you for the outstanding review! We are happy that Jason was able to help you with your issue and assist you. At CMI, we pride ourselves on making sure our customers receive amazing assistance with our support team’s extensive knowledge of our products to help you figure out the best solutions. We are glad to hear that you and your wife are enjoying a faucet that does not give you anymore issues. Thank you for your feedback and for choosing CMI!

Had to call customer service for a replacement part. When I got the recording that I had to leave a message I became skeptical. Within a few minutes, they called me back and was quickly able to take care of what I needed. Great customer service and very quick to take care of me. Glad I purchased their products.

Terry, Thank you for the awesome review! We are glad that you had a great customer support experience with us and love our products. Thank you for your feedback and for choosing CMI!