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Faucet Parts covered by warranty. Received great customer support.
Jason and Ron helped me get the parts that I needed. They provided very helpful and friendly customer service. Thank you!
Replacement cartridge
I was very surprised when I was told the cartridge would be shipped no charge. We were told at Menards where we bought the faucet it would take about 2 weeks to get the cartridge. I am so glad I called Compass manufacturing . The gentleman I dealt with was great. Very helpful and friendly. If I need parts again I definitely will be calling.
Response from Compass Manufacturing International
Jean,
Thank you for the five-star review! We appreciate you taking the time to tell us about your customer support experience with us. Never hesitate to call us about any issue or concern with your purchase. Thank you for your feedback and for choosing CMI!
Service over and above what was expected
We have 2 of their faucets. I ordered cartridges for one, but they sent enough cartridges for both.
It only took one email to get the parts ordered. Their response was instant. I never even talked to anyone.
Shipping was fast. We would definitely consider using their faucets in the future.
Response from Compass Manufacturing International
Steve,
Thank you for the outstanding review! We are excited to hear that your customer support experience was an amazing one. At CMI, we want out customers to enjoy their purchases for years to come and to always reach out to our knowledgeable support team for any questions or concerns you have. Thank you for your feedback and for choosing CMI!
Excellent customer service
Called for warranty replacement parts for a 2 year old item and had the most hassle free experience ever getting an item replaced or parts to repair. Phone conversion lasted 5 minutes and the item was delivered to my door within 4 days. Great 👍 job to all involved.
Response from Compass Manufacturing International
Charles,
Thank you for the awesome review! We are glad that your customer service experience with us exceeded your expectations. Never hesitate to reach out for any questions or concerns with your purchase. Thank you for your feedback and for choosing CMI!
Great service!!!
I have a shower faucet that is several years old and I was having trouble with it. I called and talked to their customer service representative. I’m sorry that I cannot recall his name. He was very friendly, understanding and sent me all of the parts needed to fix my problem at no cost and I had them in a few days. This is great service. I won’t hesitate to use their product again. Thank you very much.
Response from Compass Manufacturing International
Randy,
Thank you for the five-star review! We are happy to hear that you had a great customer service experience with us and that a member of our support staff could assist you. We appreciate that you we would continue to use our products. Thank you for your feedback and for choosing CMI!
Faucet cartridge
Leaking cartridge on a drinking water faucet. Called customer service and within 10 minutes they had my information and the part was here the next week. Friendly and awesome customer service!!! Will have no problem using their products again.
Response from Compass Manufacturing International
Larry,
Thank you for the awesome review! At CMI, we want our customers to get the customer support and care they need to remedy any issues that they have. We are glad to hear that you had a great customer support experience with us. Never hesitate to reach out to our support team, Monday through Friday, 8 a.m. to 5 p.m. EST. Thank you for your feedback and for choosing CMI!
Faucet Replacement Part
I bought a faucet for my bathtub and after installation it dripped. Within a few days it was running in a small steady stream. I emailed the company and explained just that. Within a week I not only received the part that I needed to remedy the situation, but TWO of that part. I had requested buying one; they sent me 2 for free! I really appreciated it! Awesome customer service!
Response from Compass Manufacturing International
Rayelynn,
Thank you for the great review! We are happy that you were satisfied with your customer service experience and that your replacement parts arrived quickly for you to remedy the issue. Never hesitate to reach out to our support team for any issue or concern with your faucet. Thank you for your feedback and for choosing CMI!
Great service!
We had a question regarding a failed part on our faucet and upon reaching out, we were provided prompt responses, were told how and where to get common replacement parts, and were sent the additional parts that were not available through the place of purchase. Great customer service team!
Response from Compass Manufacturing International
Ray and Jess,
Thank you for the great review! We are happy to hear that your question was answered and that our support team was able to assist you. We are glad that you had a positive customer service experience with CMI. Thank you for your feedback and for choosing CMI!
Very helpful
The person we spoke to about part we needed was very helpful. They knew exactly what we were needing and we received the part within a few days.
Response from Compass Manufacturing International
James,
Thank you for the kind review! At CMI, we try to give our customers a great experience and assist them with our vast knowledge of our products. Thank you for your feedback and for choosing CMI!
Great product support/service
Bought 2 bathroom faucets (Marianne Elite) to replace my old faucets. This was done in January 2025. The unit I put in my master bath started to leak last Saturday. I sent an email to product warranty and received a response first thing Monday that they were sending out new cartridges. Received them yesterday and replacement was a breeze. Full directions were included.
Very happy & impressed with this company.
Response from Compass Manufacturing International
Sam,
Thank you for the awesome review! We are happy that CMI’s customer support team was able to give you a great customer service experience. never hesitate to call our support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any other issues or concerns you may have for us. Thank you for your feedback and for choosing CMI!