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Faucet cartridge
Leaking cartridge on a drinking water faucet. Called customer service and within 10 minutes they had my information and the part was here the next week. Friendly and awesome customer service!!! Will have no problem using their products again.
Faucet Replacement Part
I bought a faucet for my bathtub and after installation it dripped. Within a few days it was running in a small steady stream. I emailed the company and explained just that. Within a week I not only received the part that I needed to remedy the situation, but TWO of that part. I had requested buying one; they sent me 2 for free! I really appreciated it! Awesome customer service!
Response from Compass Manufacturing International
Rayelynn,
Thank you for the great review! We are happy that you were satisfied with your customer service experience and that your replacement parts arrived quickly for you to remedy the issue. Never hesitate to reach out to our support team for any issue or concern with your faucet. Thank you for your feedback and for choosing CMI!
Great service!
We had a question regarding a failed part on our faucet and upon reaching out, we were provided prompt responses, were told how and where to get common replacement parts, and were sent the additional parts that were not available through the place of purchase. Great customer service team!
Response from Compass Manufacturing International
Ray and Jess,
Thank you for the great review! We are happy to hear that your question was answered and that our support team was able to assist you. We are glad that you had a positive customer service experience with CMI. Thank you for your feedback and for choosing CMI!
Very helpful
The person we spoke to about part we needed was very helpful. They knew exactly what we were needing and we received the part within a few days.
Response from Compass Manufacturing International
James,
Thank you for the kind review! At CMI, we try to give our customers a great experience and assist them with our vast knowledge of our products. Thank you for your feedback and for choosing CMI!
Great product support/service
Bought 2 bathroom faucets (Marianne Elite) to replace my old faucets. This was done in January 2025. The unit I put in my master bath started to leak last Saturday. I sent an email to product warranty and received a response first thing Monday that they were sending out new cartridges. Received them yesterday and replacement was a breeze. Full directions were included.
Very happy & impressed with this company.
Response from Compass Manufacturing International
Sam,
Thank you for the awesome review! We are happy that CMI’s customer support team was able to give you a great customer service experience. never hesitate to call our support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any other issues or concerns you may have for us. Thank you for your feedback and for choosing CMI!
Tuscany faucet parts
Called Menard’s, was directed to CMI. Did not have receipt but found tag on faucet mounting washer with part identification numbers. Called CMI and was greatly pleased with the handling of request for replacement parts at no charge. A rare “no hassle” experience. Parts received on time as promised. Excellent customer service. Thank you.
Response from Compass Manufacturing International
Kenneth,
Thank you for your amazing review! We are happy to hear that CMI provided you with a no hassle experience with knowledgeable customer support and with the necessary part arriving in time. Thank you for your feedback and for choosing CMI!
Replacement on two stoppers bathroom sinks
Purchased from Menards, went to get placement on 2 stoppers. Didn’t carry, but sales lady wrote down all info needed and gave us phone number to your company. The gentleman on phone was so nice, told him our problem and he said “ we can get you all fixed up”. He knew his job well made the transaction so easy. Sent out in a week and NO charge. Customer service was EXCELLENT, much appreciated working with company.
Response from Compass Manufacturing International
Mrs. Deborah,
Thank you for the awesome review! We are happy that the salesperson was able to direct you to our amazing customer support team, who helped you with your issue. We are glad to hear that your experience with us was a great one. Thank you for your feedback and for choosing CMI!
Jason professional
I am amazed at excellent service from Jason and other staff at CMI. Thank You All
Response from Compass Manufacturing International
Stephanie,
Thank you for the nice review! Jason is an integral part of our customer support team and it’s nice to know that he was able to make your customer support experience a good one. Thank you for your feedback and for choosing CMI!
Kitchen faucet repair
Service was great and helpful. The parts I needed were shipped promptly and I received them in a few days also the replacement instructions were very helpful. My overall service was great thanks
Response from Compass Manufacturing International
Mel,
Thank you for the great review! At CMI, we try to ensure that customers have a great experience with our customer support team whenever they need assistance. Thank you for your feedback and for choosing CMI!
Great experience!
I needed a replacement cartridge for my faucet. Customer Service representative was extremely knowledgeable and helpful!! I received the replacement cartridge within a few days —- works like new!
Response from Compass Manufacturing International
Ray,
Thank you for the great review! It is great that your faucet works like new due to your replacement part. We are glad that you had an amazing customer service experience with us. Thank you for the feedback and for choosing CMI!