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Great customer service
They replaced my parts immediately. Lightning quick shipping.
Replacement valve
Excellent service. Called and part was sent our immediately.
We enjoyed working with you
They had the part we needed and shipped it right away…they were very helpful and friendly, even called back to make sure everything was good 👍
Response from Compass Manufacturing International
Diane,
Thank you for the nice review! At CMI, we try to make sure our customers have a great customer support experience with us. Happy to hear that you received your part quickly. Thank you for your feedback and for choosing CMI!
Great Company
The drinking water faucet we purchased is a very nice design. Every few years, it would start leaking, so we called the company and found out we just need to take the cartridge out and clean it once a year. When we called, the person was very patient and explained how to clean it. We did and it worked perfectly. They still sent another cartridge just in case.
Very helpful, good response.
Response from Compass Manufacturing International
Judy,
Thank you for the great review! We are excited to hear that you had an amazing customer support experience with us. Our customer support team strives to provide top-quality service. Thank you for the feedback and for choosing CMI!
Cartridge replacement
Purchase new faucet for new install bathroom vanity, after installation and a few hours it still had a minor drip called the company the following day you all resolved it with very professional efficient and expedited through the mail. The reassurance was comforting being stated by the sales rep that if anything else arises or if I need anything in any given point to reach out and contact them, thank you very much it’s nice to hear in these economic times. Did they reinstall last night upon completion no leak whatsoever thank you for helping me solve my problem and be glad to use you all in the future.
Response from Compass Manufacturing International
Craig,
Thank you for the great review! We are glad that you had a great customer support experience with us. We are happy to hear that your faucet now works after installing the replacement. Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any questions or concerns about your purchase. Thank you for the feedback and for choosing CMI!
OUTSTANDING HELP & RESPONSE!
UNBELIEVABLE in this day & age to find a company so willing to help & back a product. Less than a week after my phone call, I receive my faucet part in the mail from CMI. Your parts person was knowledgeable & thorough-helping me with courtesy & replacement! A joy to work with! CMI’s products are top notch and made to last. Thank you for manufacturing quality products & backing them too!
OUTSTANDING👍🏼👍🏼
Don Mitchell
1104 Woodland Drive
Hastings, MN. 55033
Response from Compass Manufacturing International
Don,
Thank you for the excellent review! We are ecstatic to hear that you were impressed with our customer support team’s knowledge and quick shipping of your part replacement. We are happy that you had a great customer support experience with us. Thank you for your feedback and for choosing CMI!
Best over the phone service
I had questions on a leaking bathroom sink faucet. The replacement parts were explained and sent to me direct. Very quick, precise, and easy to understand explanation. Shipping was expedient…and I received so much more than I expected.
Thank you very much CMI…another very happy customer.
Wishing all the staff well.
Response from Compass Manufacturing International
George,
Thank you for the great review! At CMI, we try to ensure that our customers get the best customer support possible. We are happy that you had a great customer experience with us. We appreciate the well wishes! Thank you for your feedback and for choosing CMI!
Great customer service
Called for parts for my kitchen faucet- Really Great service rep. guided me through finding my parts -very friendly and nice service I got my parts ordered and delivered at
very fast speed. GREAT Company service RATED 5 STARS all the way!!!! Thank You very much William Justice 120 Ivy Lane, Flatwoods KY. 41139
Response from Compass Manufacturing International
William,
Thank you for the five-star review and the kind words. We are happy to hear that you had a great customer experience with our customer support team! At CMI, our mission is to provide top-quality customer service to our customers and to ensure that you have a great experience with us. We are glad you received your part quickly to fix your faucet. Thank you for your feedback and for choosing CMI!
Parts were correct first time and easy to install
Got faucet 4 years ago and was leaking. Called and got great customer service and parts came within a week. Highly recommended CMI and Tuscany
Response from Compass Manufacturing International
Ken,
Thank you for the nice review! We are happy that you had a good experience with our customer support team and recommend our products. Thank you for your feedback and for choosing CMI!
Product Assistance
I purchased a Tuscany Wing Handle Laundry Tub Faucet from Menards and installed it on my utility sink. Unfortunately, the Backflow preventer did not let the water flow properly when using the faucet without a hose attached. With one brief phone call to the number indicated on the installation instructions, the problem was explained and a new preventer was mailed to me. It works beautifully, so I endorse not only the product, but the quick and pleasant after sale service.Couldn’t ask for more!
Response from Compass Manufacturing International
Bob,
Thanks for the amazing review! We are sorry to hear that your product experienced an issue, but happy that you had a pleasant experience with our customer support team. Our team’s mission is to provide top-quality customer service to our customers! Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST if there are any issues or concerns. We are happy to know that your replacement part arrived to fix your product. We are delighted to know that you endorse not only our product, but our customer service. Thank you for your feedback and for choosing CMI!