Leave Us a Review
Replacement parts
The sprayer tube on my laundry room faucet broke at the connection to the water supply. I removed the faucet, located the CMI contact number taped inside and made a call. The person who answered (didn’t understand his name) asked for the SKU and found the part needed. He took my mailing address and I received replacement parts in five days at no charge. Fantastic service!
Response from Compass Manufacturing International
Terry,
Thank you for the awesome review! We are sorry to hear that the sprayer on your faucet wasn’t working properly, but glad to hear that you had a fantastic customer service experience with us. Never hesitate to reach out to our customer support team for any issues that you experience with your purchase. Thank you for your feedback and for choosing CMI!
High rated customer service
The Customer Service Representative, Jason, was extremely helpful and an asset to your company.
Response from Compass Manufacturing International
Marian,
Thank you for the nice review! Jason will appreciate the kind words. He is an integral member of our support team. Thank you for your feedback and for choosing CMI!
Excellent customer service
Called for help with a dripping faucet. Talked to Ron. He was very professional and did exactly what he said he would do. Received repair parts much sooner than anticipated. Could not be happier with CMI.
Response from Compass Manufacturing International
Mike,
Thank you for nice review! We are glad to hear that Ron was able to give you a great customer support experience and that you received excellent service. Thank you for your feedback and for choosing CMI!
Faucet Parts covered by warranty. Received great customer support.
Jason and Ron helped me get the parts that I needed. They provided very helpful and friendly customer service. Thank you!
Response from Compass Manufacturing International
Taylor,
Thank you for the great review! We are happy to hear that our customer support team helped you get the parts you needed. Thank you for your feedback and for choosing CMI!
Replacement cartridge
I was very surprised when I was told the cartridge would be shipped no charge. We were told at Menards where we bought the faucet it would take about 2 weeks to get the cartridge. I am so glad I called Compass manufacturing . The gentleman I dealt with was great. Very helpful and friendly. If I need parts again I definitely will be calling.
Response from Compass Manufacturing International
Jean,
Thank you for the five-star review! We appreciate you taking the time to tell us about your customer support experience with us. Never hesitate to call us about any issue or concern with your purchase. Thank you for your feedback and for choosing CMI!
Service over and above what was expected
We have 2 of their faucets. I ordered cartridges for one, but they sent enough cartridges for both.
It only took one email to get the parts ordered. Their response was instant. I never even talked to anyone.
Shipping was fast. We would definitely consider using their faucets in the future.
Response from Compass Manufacturing International
Steve,
Thank you for the outstanding review! We are excited to hear that your customer support experience was an amazing one. At CMI, we want out customers to enjoy their purchases for years to come and to always reach out to our knowledgeable support team for any questions or concerns you have. Thank you for your feedback and for choosing CMI!
Excellent customer service
Called for warranty replacement parts for a 2 year old item and had the most hassle free experience ever getting an item replaced or parts to repair. Phone conversion lasted 5 minutes and the item was delivered to my door within 4 days. Great 👍 job to all involved.
Response from Compass Manufacturing International
Charles,
Thank you for the awesome review! We are glad that your customer service experience with us exceeded your expectations. Never hesitate to reach out for any questions or concerns with your purchase. Thank you for your feedback and for choosing CMI!
Great service!!!
I have a shower faucet that is several years old and I was having trouble with it. I called and talked to their customer service representative. I’m sorry that I cannot recall his name. He was very friendly, understanding and sent me all of the parts needed to fix my problem at no cost and I had them in a few days. This is great service. I won’t hesitate to use their product again. Thank you very much.
Response from Compass Manufacturing International
Randy,
Thank you for the five-star review! We are happy to hear that you had a great customer service experience with us and that a member of our support staff could assist you. We appreciate that you we would continue to use our products. Thank you for your feedback and for choosing CMI!
Faucet cartridge
Leaking cartridge on a drinking water faucet. Called customer service and within 10 minutes they had my information and the part was here the next week. Friendly and awesome customer service!!! Will have no problem using their products again.
Response from Compass Manufacturing International
Larry,
Thank you for the awesome review! At CMI, we want our customers to get the customer support and care they need to remedy any issues that they have. We are glad to hear that you had a great customer support experience with us. Never hesitate to reach out to our support team, Monday through Friday, 8 a.m. to 5 p.m. EST. Thank you for your feedback and for choosing CMI!
Faucet Replacement Part
I bought a faucet for my bathtub and after installation it dripped. Within a few days it was running in a small steady stream. I emailed the company and explained just that. Within a week I not only received the part that I needed to remedy the situation, but TWO of that part. I had requested buying one; they sent me 2 for free! I really appreciated it! Awesome customer service!
Response from Compass Manufacturing International
Rayelynn,
Thank you for the great review! We are happy that you were satisfied with your customer service experience and that your replacement parts arrived quickly for you to remedy the issue. Never hesitate to reach out to our support team for any issue or concern with your faucet. Thank you for your feedback and for choosing CMI!