Leave Us a Review
Tuscany, bathroom faucet.
I love my Tuscany faucet, but when it started leaking, I called customer service and was quickly sent out a replacement cartridge. I’m back up and running and would recommend their products to anyone.
Response from Compass Manufacturing International
Dennis,
Thank you for the great review! We are glad to hear that your faucet is working again and that you had a great customer support experience with us. Thank you for your feedback and for choosing CMI!
Excellent Customer Service!
Our kitchen faucet was leaking. I explained what it was doing and promptly received the correct parts along with detailed instructions for the cartridge and o-ring replacement. The best customer experience I’ve received anywhere in quite some time – so refreshing. Will continue to use your products and highly recommend. Thank you & keep up the good work!
Response from Compass Manufacturing International
TS,
Thank you for five-star review the encouragement! We are happy to hear that you had a great customer support experience with our customer service representatives. Never hesitate to reach out to our support team for any issue or concern! Thank you for your feedback and for choosing CMI!
Quick parts replacement!
The side sprayer started to leak. I called the service dept, and they had a new replacement in my hand within 4 days. Awesome service.
Response from Compass Manufacturing International
Owen,
Thank you for awesome review! We are happy to hear that you received great customer service from us. Thank you for your feedback and for choosing CMI!
faucet part
I received fast efficient service for a faucet part issue- the representative was knowledgeable and helpful.
Response from Compass Manufacturing International
Edward,
Thank you for the nice review! We are happy you got answers about your part issue and that you had a great experience with us. Thank you for your feedback and for choosing CMI!
faucet part
we received fast knowledgeable service from representative in regards to our faucet flow issue. Edward Hill tele-618-267-1844
Response from Compass Manufacturing International
Edward,
Thank you for the five-star review! We are happy to hear that you had a great customer support experience with us. Never hesitate to reach out to our support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any questions and concerns. Thank you for your feedback and for choosing CMI!
Easy sink repair
Called Compass to order warranty part for vessel Faucet for my master bath. Was impressed that a actual person answered my call and was very pleasant to talk with. Long story short part was sent took about 3 days to get. Leak is fixed wife is Happy. I will use them again !!! Thanks Jim
Response from Compass Manufacturing International
Jim,
Thanks for the awesome review! Never hesitate to reach out to our customer support team for any issue where we have a person waiting to help you. Thank you for your feedback and for choosing CMI!
Great service fast shipping
We bought a Tuscany sink from Menards and the sprayer broke and I called this place and they had the sprayer parts shipped to us within 3 to 4 days so we are very happy. Thank you.
Response from Compass Manufacturing International
Diane,
Thank you for the nice review! Never hesitate to reach out to our customer support team for any issues or concerns. Thank you for your feedback and for choosing CMI!
Fast shipping and great service
I bought a Tuscany sink from Menards and the sprayer broke and I called this number and they had it shipped out in 3 to 4 days really quickly and it fit perfectly on my sink and we are very happy. Thank you.
Response from Compass Manufacturing International
Diane,
Thank you for the great review! We are glad to hear that you had a nice experience with our customer support team and that you received your part quickly. Thank you for your feedback and for choosing CMI!
Replacement happiness!
I called for a replacement part. I found the staff was friendly and made my request simple. My part was received in a very timely matter. Thank you!!
Response from Compass Manufacturing International
Nadine,
Thank you for the five-star review! It’s nice to know that you received your replacement part in a timely manner and that you appreciated our customer support team’s professional attitude. Thank you for your feedback and for choosing CMI!
Product review
Ron quickly diagnosed a problem I had with the diverter on a kitchen faucet and expedited a replacement that I received in less than a week.
Best customer service I’ve ever experienced!
Response from Compass Manufacturing International
Ken,
Thank you for the nice review! We are happy to hear that Ron was able to help you with your issue and that your replacement was shipped quickly. Thank you for the feedback and for choosing CMI!