I recently purchased a TUSCANY two handled kitchen faucet . After installing it, I tried to use the sprayer and had a hard time pushing the button . It felt as if it was going to break, so I contacted customer service and after an immediate response to my email they sent me a replacement sprayer and it works great.

Thanks for such a great job!

CMI Owner-

Kevin,

Thank you for your glowing review about our customer service team! We aim to provide a high-quality experience for our customers. We are happy to hear that you got an immediate response from our team, and that they were able to send you a replacement part. Thank you for your feedback and for choosing CMI!

CMI worked through my warranty problem until they got the thing corrected. That’s more than I can say for other plumbing fixtures.
Thanks, CMI

CMI Owner-

Jack,

Thank you for your review and for reaching out to our customer support team to help with your issue! Thank you for your feedback and for choosing CMI!

My faucet was leaking and Compass Manufacturing employee was great to work with and solved by problem within minutes. I received the parts in the mail with instructions. Problem solved. Thanks

CMI Owner-

Terry,

Thank you for the five-star review! We are glad that our customer support team was able to assist you with your issue and mail out the necessary part to you in a timely manner! Thank you for your feedback and for choosing CMI!

I have had my faucet for over 15 years. Every time I have reached out, they have helped me with my repair. I never had an issue with the replacement parts. They have always arrive quickly too. Thanks for being there.

CMI Owner-

Vince,

Thank you for the amazing review! Thank you for being a loyal customer and never hesitating to reach out to our customer support team! At CMI, our goal is to provide top-quality service to our customers to ensure that they repurchase from us for years to come. Thank you for your feedback, Vince, and we appreciate you choosing CMI for 15 years!

I bought a brand new 190.00 faucet, hooked it up to have it leak and pulsate. Instruction booklet said don’t return it, call first. We called they sent a new part, here it was missing the screen. It works fine now, but it would have been great if it didn’t leak in the first place and came with all the parts.

CMI Owner-

Pam,

Thank you for your feedback! Our mission, at CMI, is to provide high-quality service to our customer. We are sorry that your faucet experience did not start off great, but glad we were able to help with sending you the new part to correct your issue. Never hesitate to reach out to our support team, Monday through Friday, 8 a.m. to 5 p.m. EST. for any other faucet inquiries. Thank you for your feedback and for choosing CMI for your space!

We had an issue with a leaking faucet head. The customer service representative was kind, helpful, and sent a replacement.

CMI Owner-

David,

Thank you for the excellent review! We are ecstatic to hear that our customer support team helped you with your leaking faucet. Thank you for your feedback and for choosing CMI!

We had a leaking faucet in the kitchen my husband spoke to our plumber who informed us the the leaking head of the faucet was guaranteed for life. Thankfully I had kept the receipt. I emailed CMI and the response was nearly immediate stating the part we needed was in the mail! What great customer service with no questions asked!

CMI Owner-

Jeri,

Thank you for the great review! At CMI, we strive to make sure our customers have a great experience with us! We are happy to hear that we responded in a timely manner, and you got the part you needed. Thank you for your review and for choosing CMI!

Was missing small plug item from my newly installed Tuscany Shower head assembly. Reached out to warranty@cmiproducts.com. Reply from Jason was received less than 12 hours later. This all went down on a Thursday. Received items the following Monday. NICE WORK!!!

CMI Owner-

Tom,
Thanks for the stellar five-star review. Our company is dedicated to providing fast and efficient help to our customers, so we’re glad to hear our team delivered! If you ever need anything from us, we are available for you, Monday through Friday, 8 a.m. to 5 p.m. EST.

Great service for replacing parts for an older product at no charge.

CMI Owner-

Rich,

Thank you for great review! Never hesitate to reach out to our customer service team, Monday through Friday, 8 a.m. to 5 p.m. EST if you have any more questions for our support team to make sure your faucet experience stays great! Thank you for your feedback and for choosing CMI!

I had a dripping faucet and called for help, the technician said to try and clean but after 2 try’s it still dripped so I called back and he understood my issue and immediately said we need to replace the cartridge and sent it out. I put it in and it solved the issue. Great customer service and support!!!

CMI Owner-

Doug,

Thank you for your great review! We are glad that a member of our customer support team was able to assist you with your issue and get you the replacement part you needed! Never hesitate to call our customer service team, Monday through Friday, 8 a.m. to 5 p.m. EST for questions or assistance with your purchase. Thank you for your feedback and for choosing CMI!

Problem installing faucet and stopper… Sent some alternate parts that fix the problem… Love it when you get great product support that thinks out of the box and helps you out… Going the extra mile means a lot nowadays CMI products with Ron and Jason. Do a wonderful job. Thank you.

CMI Owner-

John,

Thank you for the awesome review! We are happy that you had a great experience with Ron and Jason. Please don’t hesitate to ever reach out to our support team Monday through Friday, 8 a.m. to 5 p.m. EST for any other issues you encounter. Thank you for your amazing review and for choosing CMI!

I have one of there Kitchen faucets. I love it!!! But the nozzle kept dripping. So I called and left a message. They called right back! He asked what I had and I told him what was going on, I gave him the model number he said we have one and he would ship one out to me! I fully expected to pay for it! He said no charge and no shipping! I was so impressed with his friendliness, and experience!
And I talked to a real person!!!!
I will definitely purchase another one of there products again!!! And tell others to check out there products first when looking! So thank you again! You made my day🤗

CMI Owner-

Jodi,

Thank you for the five-star review! At CMI, we aim to offer excellent support and assistance to our customers through our support team that are always available to assist you, Monday through Friday, 8 a.m. to 5 p.m. EST. We are pleased that you had a great experience with our customer support team. Thank you for the feedback and for choosing CMI!

Recently had a problem with the sprayer on my faucet and it quit working suddenly. No water came out at all. I was prepared to go shopping for a new one but found the paperwork and receipt for my current one. I was surprised to see it was still warranty and called the number listed. After a short wait I spoke with a representative and explained the problem. He quickly took the information needed and a new sprayer was on it’s way that morning. Thank you to everyone involved getting the new sprayer so quickly and everything is now working like new again.

CMI Owner-

Ron,

Thank you for the great review! We are happy to hear that you didn’t hesitate to reach out to our customer support team for assistance with your purchase. Our goal is to provide quality assistance to our customers with any questions and/or concerns they have about their purchases. We are glad that you received your new sprayer quickly! Thank you for your feedback and for choosing CMI!

I had an issue with my tub faucet that I had purchased and decided to contact the manufacture by way of email explaining that I had no cold water coming out of the faucet. I recieved a reply the same day that they were sending me a new faucet cartridge. Within three days I had the new cartridge with detailed instructions on how to change and adjust the new cartridge. I have contacted the technical support in the past and always had someone who knows what they are doing walk me through what to do and make the adjustments needed. I highly recommend this brand for their service as they have always gone above and beyond. I will always purchase their brand for all future products.

CMI Owner-

Paul,
Thank you for your five-star review! At CMI, we strive to help our customers have a great experience when it comes to our products and to go above and beyond with our customer support. We are happy that you had a great customer service experience with us and plan to purchase our products in the future. Thank you for your feedback and for choosing CMI!

HIGHLY recommend!!! Excellent customer service on a Tuscanny Forden faucet with sprayer head! Thank you VERY much. 10 our of 10.

CMI Owner-

Jason,

Thank you for five-star review! We are glad that we could provide you with excellent customer service. Thank you for your feedback and choosing CMI!

They replaced our faucet spray head without any questions. We received the replacement within 4 days of my calling them. It works like a charm again!

CMI Owner-

Mark,

Thank you for the great review! We are happy that your faucet works like new again and that you received the replacement quickly! Thank you for the feedback and for choosing CMI!

Ron with there parts dept was very helpful and was very knowledgeable about my kitchen faucet and the part I needed for repair. Excellent service from this company. He explained delivery time and location where the parts would be shipped from.

CMI Owner-

Thomas,
Thanks for the five-star review. We’re thrilled to hear that our trusted Product QC Manager, Ron, effectively helped you solve your kitchen faucet issue. We strive to deliver top-quality service, anywhere and everywhere, Monday through Friday, 8 a.m. to 5 p.m. EST.

I bought a drinking water faucet 7 years ago. There is wear and tear on the O rings of the spout. When I tried to take the spout off, I accidentally cracked the spout. I contacted Compass Manufacturing International (CMI) to find the part number and want to purchase a new spout. CMI instead of selling me a spout, they ship me a new one under warranty. Their service is above and beyond my expectation. From now on, the Tuscany Line products sell at Menards will be my number one choose for my household products.

CMI Owner-

Connie,

Thank you for the five-star review! We are so happy to hear that we went above and beyond your expectations! At CMI, we pride ourselves on having an amazing customer support team to make sure that we give a top-quality customer experience! Never hesitate to reach out to our support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any questions or concerns! Thank you for your feedback and for choosing CMI!

The service provided in replacing the original drain equipment was efficient, prompt and without any hassle. Thank you.

CMI Owner-

Bruce,
Thank you for this simply sweet review! In less than twenty words, you nailed exactly what we aim to do for our customers: provide efficient, prompt service with minimal hassle. Thanks for showing support for our company! We hope to serve you again soon.