- All
- fast shipping
- faucet repair
- kitchen faucet
- new cartridge
- replacement parts
- spray nozzle
- warranty
Quick parts replacement!
The side sprayer started to leak. I called the service dept, and they had a new replacement in my hand within 4 days. Awesome service.
CMI Owner-
Owen,
Thank you for awesome review! We are happy to hear that you received great customer service from us. Thank you for your feedback and for choosing CMI!
faucet part
I received fast efficient service for a faucet part issue- the representative was knowledgeable and helpful.
CMI Owner-
Edward,
Thank you for the nice review! We are happy you got answers about your part issue and that you had a great experience with us. Thank you for your feedback and for choosing CMI!
faucet part
we received fast knowledgeable service from representative in regards to our faucet flow issue. Edward Hill tele-618-267-1844
CMI Owner-
Edward,
Thank you for the five-star review! We are happy to hear that you had a great customer support experience with us. Never hesitate to reach out to our support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any questions and concerns. Thank you for your feedback and for choosing CMI!
Easy sink repair
Called Compass to order warranty part for vessel Faucet for my master bath. Was impressed that a actual person answered my call and was very pleasant to talk with. Long story short part was sent took about 3 days to get. Leak is fixed wife is Happy. I will use them again !!! Thanks Jim
CMI Owner-
Jim,
Thanks for the awesome review! Never hesitate to reach out to our customer support team for any issue where we have a person waiting to help you. Thank you for your feedback and for choosing CMI!
Great service fast shipping
We bought a Tuscany sink from Menards and the sprayer broke and I called this place and they had the sprayer parts shipped to us within 3 to 4 days so we are very happy. Thank you.
CMI Owner-
Diane,
Thank you for the nice review! Never hesitate to reach out to our customer support team for any issues or concerns. Thank you for your feedback and for choosing CMI!
Fast shipping and great service
I bought a Tuscany sink from Menards and the sprayer broke and I called this number and they had it shipped out in 3 to 4 days really quickly and it fit perfectly on my sink and we are very happy. Thank you.
CMI Owner-
Diane,
Thank you for the great review! We are glad to hear that you had a nice experience with our customer support team and that you received your part quickly. Thank you for your feedback and for choosing CMI!
Replacement happiness!
I called for a replacement part. I found the staff was friendly and made my request simple. My part was received in a very timely matter. Thank you!!
CMI Owner-
Nadine,
Thank you for the five-star review! It’s nice to know that you received your replacement part in a timely manner and that you appreciated our customer support team’s professional attitude. Thank you for your feedback and for choosing CMI!
Product review
Ron quickly diagnosed a problem I had with the diverter on a kitchen faucet and expedited a replacement that I received in less than a week.
Best customer service I’ve ever experienced!
CMI Owner-
Ken,
Thank you for the nice review! We are happy to hear that Ron was able to help you with your issue and that your replacement was shipped quickly. Thank you for the feedback and for choosing CMI!
After 18 years my kitchen faucet cartridge was leaking.
I called the compass company and they were very professional and kind to me, they listened to my issues and sent me a new part and no hazel and quick delivery too.
Mjmistry
CMI Owner-
Mjmistry,
Thank you for the nice review! We are glad that you had a great experience with our customer support team. Thank you for your feedback and for choosing CMI!
Needed a new spray head
Most places are always telling you why you are not covered under warranty. This was a totally different experience. Jason was wonderful to deal with. I could not believe that the part I needed was covered under warranty. The part came quickly also. I will definitely call again if I need another part for my faucet
CMI Owner-
John,
Thank you for the five-star review! We will have to let Jason know just how much you appreciated his help on your issue. We are happy to hear that he was able to walk you through the warranty and get you that part quickly! Thank you for your feedback and for choosing CMI!
Leaky kitchen faucet
I called CMI they knew right away what the problem was. Sent me a new cartridge with instructions in a few days. Easy to replace no more leak.
CMI Owner-
Gregory,
Thank you for the great review! We are glad to hear that your part shipped quickly, and it helped fixed the issue. Thank you for your feedback and for choosing CMI!
Great customer service
They replaced my parts immediately. Lightning quick shipping.
Replacement valve
Excellent service. Called and part was sent our immediately.
We enjoyed working with you
They had the part we needed and shipped it right away…they were very helpful and friendly, even called back to make sure everything was good 👍
CMI Owner-
Diane,
Thank you for the nice review! At CMI, we try to make sure our customers have a great customer support experience with us. Happy to hear that you received your part quickly. Thank you for your feedback and for choosing CMI!
Great Company
The drinking water faucet we purchased is a very nice design. Every few years, it would start leaking, so we called the company and found out we just need to take the cartridge out and clean it once a year. When we called, the person was very patient and explained how to clean it. We did and it worked perfectly. They still sent another cartridge just in case.
Very helpful, good response.
CMI Owner-
Judy,
Thank you for the great review! We are excited to hear that you had an amazing customer support experience with us. Our customer support team strives to provide top-quality service. Thank you for the feedback and for choosing CMI!
OUTSTANDING HELP and RESPONSE!
UNBELIEVABLE in this day & age to find a company so willing to help & back a product. Less than a week after my phone call, I receive my faucet part in the mail from CMI. Your parts person was knowledgeable & thorough-helping me with courtesy & replacement! A joy to work with! CMI’s products are top notch and made to last. Thank you for manufacturing quality products & backing them too!
OUTSTANDING👍🏼👍🏼
Don Mitchell
1104 Woodland Drive
Hastings, MN. 55033
CMI Owner-
Don,
Thank you for the excellent review! We are ecstatic to hear that you were impressed with our customer support team’s knowledge and quick shipping of your part replacement. We are happy that you had a great customer support experience with us. Thank you for your feedback and for choosing CMI!
Cartridge replacement
Purchase new faucet for new install bathroom vanity, after installation and a few hours it still had a minor drip called the company the following day you all resolved it with very professional efficient and expedited through the mail. The reassurance was comforting being stated by the sales rep that if anything else arises or if I need anything in any given point to reach out and contact them, thank you very much it’s nice to hear in these economic times. Did they reinstall last night upon completion no leak whatsoever thank you for helping me solve my problem and be glad to use you all in the future.
CMI Owner-
Craig,
Thank you for the great review! We are glad that you had a great customer support experience with us. We are happy to hear that your faucet now works after installing the replacement. Never hesitate to reach out to our customer support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any questions or concerns about your purchase. Thank you for the feedback and for choosing CMI!
Best over the phone service
I had questions on a leaking bathroom sink faucet. The replacement parts were explained and sent to me direct. Very quick, precise, and easy to understand explanation. Shipping was expedient…and I received so much more than I expected.
Thank you very much CMI…another very happy customer.
Wishing all the staff well.
CMI Owner-
George,
Thank you for the great review! At CMI, we try to ensure that our customers get the best customer support possible. We are happy that you had a great customer experience with us. We appreciate the well wishes! Thank you for your feedback and for choosing CMI!
Great customer service
Called for parts for my kitchen faucet- Really Great service rep. guided me through finding my parts -very friendly and nice service I got my parts ordered and delivered at
very fast speed. GREAT Company service RATED 5 STARS all the way!!!! Thank You very much William Justice 120 Ivy Lane, Flatwoods KY. 41139
CMI Owner-
William,
Thank you for the five-star review and the kind words. We are happy to hear that you had a great customer experience with our customer support team! At CMI, our mission is to provide top-quality customer service to our customers and to ensure that you have a great experience with us. We are glad you received your part quickly to fix your faucet. Thank you for your feedback and for choosing CMI!
Parts were correct first time and easy to install
Got faucet 4 years ago and was leaking. Called and got great customer service and parts came within a week. Highly recommended CMI and Tuscany
CMI Owner-
Ken,
Thank you for the nice review! We are happy that you had a good experience with our customer support team and recommend our products. Thank you for your feedback and for choosing CMI!
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