Wednesday, 29 April 2026 / Published in

Customer Service

Recently purchased a Model 6956WS Kitchen Faucet. The handle was leaking after installation. I called the customer service line, and the gentlemen was very friendly and helpful. Told me what part I needed for the repair, and got it shipped out. The part arrived quickly, including very detailed instructions on how to replace it, making
Monday, 09 February 2026 / Published in

Excellent customer service

Called for help with a dripping faucet. Talked to Ron. He was very professional and did exactly what he said he would do. Received repair parts much sooner than anticipated. Could not be happier with CMI.
Friday, 16 January 2026 / Published in

Kitchen faucet repair

Service was great and helpful. The parts I needed were shipped promptly and I received them in a few days also the replacement instructions were very helpful. My overall service was great thanks
Sunday, 09 November 2025 / Published in

Easy sink repair

Called Compass to order warranty part for vessel Faucet for my master bath. Was impressed that a actual person answered my call and was very pleasant to talk with. Long story short part was sent took about 3 days to get. Leak is fixed wife is Happy. I will use them again !!! Thanks Jim
Tuesday, 09 September 2025 / Published in

Outstanding Customer Service that stands behind their product

I purchased a sink faucet in April 2025 and am very happy with it. Last week the stopper assembly no longer worked. I emailed CMI support with the details about the purchase and stopper. I received an email response immediately, and a new stopper assembly in the mail in less than a week. The repair
Sunday, 07 September 2025 / Published in

Replacement Part after many years.

I have had my faucet for over 15 years. Every time I have reached out, they have helped me with my repair. I never had an issue with the replacement parts. They have always arrive quickly too. Thanks for being there. CMI Owner- Vince, Thank you for the amazing review! Thank you for being a
Saturday, 06 September 2025 / Published in

Faucet Repair

My faucet was leaking and Compass Manufacturing employee was great to work with and solved by problem within minutes. I received the parts in the mail with instructions. Problem solved. Thanks CMI Owner- Terry, Thank you for the five-star review! We are glad that our customer support team was able to assist you with your
Tuesday, 19 August 2025 / Published in

Kitchen Faucet part

Ron with there parts dept was very helpful and was very knowledgeable about my kitchen faucet and the part I needed for repair. Excellent service from this company. He explained delivery time and location where the parts would be shipped from. CMI Owner- Thomas, Thanks for the five-star review. We’re thrilled to hear that our
Tuesday, 03 June 2025 / Published in

Faucet Repair

Jason responded quickly, answered all my questions, and gave helpful advice. Great customer service! CMI Owner- Jeff, Thank you for your five-star rating! We’re thrilled to hear that our team member, Jason, was able to provide you with helpful, dependable service. At CMI, we’re dedicated to providing superior products to our customers, backed by our
Tuesday, 25 March 2025 / Published in

Product identification

You have such a great product. I have 4 of your water closets and they flush great. Your faucets are high quality but there is one thing I wish you would do. For example, Delta and Moen both put there names on each faucet. As a plumbing wholesaler this is a tremendous help when it