Sitting at the Dining room table we noticed our Faucet leaking. Mind you the Faucet is not new by no means. Anyway We called up “Compass Manufacturing International” told them what was going on. And they sent us a Brand New Control valve eg. Cartridge. And also a brand new Control module. Needless to say
We have been using our RO faucet for 3 years with no problems at all. About a month ago one of our 2 faucets started dripping so I called customer service and they said they would send out a replacement cartridge. Received replacement cartridge in 4 days and installed the new one per directions sent
Compass Manufacturing International is honestly top tier for how they handle their warranties. I had to reach out to them recently for a new cartridge assembly and they sent the entire part out for free without any issues. Most companies make you jump through hoops, but these guys actually stand behind their products and even
Bought 2 bathroom faucets (Marianne Elite) to replace my old faucets. This was done in January 2025. The unit I put in my master bath started to leak last Saturday. I sent an email to product warranty and received a response first thing Monday that they were sending out new cartridges. Received them yesterday and
Upon receiving our new bathroom faucet we found there was a leak in the cartridge in the faucet. We contacted Compass Manufacturing and spoke to Jason. Jason went over the issue and had a replacement cartridge in the mail the same day. We received ithe part in two days and had the faucet was working.
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