I purchased a sink and faucet set in January. Last week the hose on the pull down faucet started to leak. I went to the store to get a replacement. They didn’t carry the part but encouraged me to reach out to Tuscany directly as it should be covered by warranty. I tried to call in multiple times without any success speaking with a live person. I then sent an email explaining the situation. That SAME DAY the person who responded had the parts shipped directly to my home. I received the parts and put them on and we have a working kitchen sink again! I cannot say enough good things about the service I received!!! Thank you!!
CMI Owner-
Jim,
Thank you for this five-star rating! We’re sorry you had issues with the hose on your pull-down faucet leaking and trouble initiating contact with our team. Our staff works diligently to improve our response times and ensure a smooth experience. We’re glad our team was able to swiftly help you resolve your product issues. Please, never hesitate to reach out to our company for any inquiries, Monday through Friday, 8 a.m. to 5 p.m. EST.
