Friday, 22 August 2025 / Published in

Great company

We had a leaking faucet in the kitchen my husband spoke to our plumber who informed us the the leaking head of the faucet was guaranteed for life. Thankfully I had kept the receipt. I emailed CMI and the response was nearly immediate stating the part we needed was in the mail! What great customer
Thursday, 21 August 2025 / Published in

Amazing company!

I have one of there Kitchen faucets. I love it!!! But the nozzle kept dripping. So I called and left a message. They called right back! He asked what I had and I told him what was going on, I gave him the model number he said we have one and he would ship one
Tuesday, 19 August 2025 / Published in

Kitchen Faucet part

Ron with there parts dept was very helpful and was very knowledgeable about my kitchen faucet and the part I needed for repair. Excellent service from this company. He explained delivery time and location where the parts would be shipped from. CMI Owner- Thomas, Thanks for the five-star review. We’re thrilled to hear that our
Monday, 04 August 2025 / Published in

Faucet Warranty

I purchased a sink and faucet set in January. Last week the hose on the pull down faucet started to leak. I went to the store to get a replacement. They didn’t carry the part but encouraged me to reach out to Tuscany directly as it should be covered by warranty. I tried to call
Saturday, 26 July 2025 / Published in

replacement parts

Phone call answered quicky and was transferred to services where left a message for Jason to call about replacement head for faucet. He returned call promptly. Received the part in just a couple of days. No hassle no long waits and talked to people i could understand. Great service!! CMI Owner- Sally, Thank you for
Thursday, 24 July 2025 / Published in

Replace faucet part

Needed a faucet head replacement for our kitchen sink. Faucet was only a few years old and the head was not operating properly. Customer service ordered the replacement parts quickly no questions asked. How refreshing. CMI Owner- Bob, Thank you for the five-star rating! CMI is proud that our team delivered great service and left
Tuesday, 22 July 2025 / Published in

Great Response and Products

After 5 tears our laundry faucet was not working. We phoned Compass Manufaturing International. The guy who answered our call was extemely polite and considerate. We explained our issue and he responded immediately with we wil send you a replacement faucet and hose. He explained the procedure to connect the part. Just a few days
Saturday, 19 July 2025 / Published in

Highly Satisfied with CMI Assistance and Performance

I spoke with Jason, who very easily during our telephone conversation, diagnosed my problem and offered an excellent solution. My replacement parts arrived within a few days, and I was able to accomplish the parts replacement myself with the available instructions in about 45 minutes. i am extremely pleased with my interaction and eventual problem
Monday, 30 June 2025 / Published in

Kitchen Faucet

After a few years, my pulldown kitchen faucet failed. I contacted customer service to order a replacement. It was quick and easy, dealing with the customer service rep. I received the replacement faucet today, ahead of schedule. It was easy to change and works great! Thank you for the quick response. Kevin Herrmann CMI Owner-
Tuesday, 13 May 2025 / Published in

Super Customer Service

We started having issues with the spray nozzle on our Tuscany kitchen faucet. It progressed to a siren-like whistle when water was on full. Jason Lopez promptly assisted and sent us a new nozzle for our faucet, very few questions asked! So great working with a company that cares about customers! THANK YOU for your