Tuesday, 04 November 2025 / Published in

After 18 years my kitchen faucet cartridge was leaking.

I called the compass company and they were very professional and kind to me, they listened to my issues and sent me a new part and no hazel and quick delivery too. Mjmistry CMI Owner- Mjmistry, Thank you for the nice review! We are glad that you had a great experience with our customer support
Sunday, 02 November 2025 / Published in

Leaky kitchen faucet

I called CMI they knew right away what the problem was. Sent me a new cartridge with instructions in a few days. Easy to replace no more leak. CMI Owner- Gregory, Thank you for the great review! We are glad to hear that your part shipped quickly, and it helped fixed the issue. Thank you
Friday, 24 October 2025 / Published in

Great customer service

Called for parts for my kitchen faucet- Really Great service rep. guided me through finding my parts -very friendly and nice service I got my parts ordered and delivered at very fast speed. GREAT Company service RATED 5 STARS all the way!!!! Thank You very much William Justice 120 Ivy Lane, Flatwoods KY. 41139 CMI
Tuesday, 14 October 2025 / Published in

Kitchen Faucet

I needed help regarding the spray nozzle on my kitchen Faucet and Ron took the time and helped me problem solve my issue and it is working 100%. Great customer services, fast shipping and a reliable company. CMI Owner- Adam, Thank you for you for the great review! We are glad to hear that Ron
Tuesday, 14 October 2025 / Published in

This is a review on a Brookfield single handle pull-out kitchen faucet

I purchased this faucet in March of 2019. It worked well for about five years but the hose cover on the pull-out started to fray. And the pull-out itself was getting hard to pull out. The metal lining in the tube part that the hose was in broke on one side and was sharp which
Saturday, 11 October 2025 / Published in

Great customer service

We’ve had a Tuscany kitchen faucet for 9 years. It started dripping recently so I contacted customer service and they sent me the replacement cartridge along with step by step instructions. It made the changeover process so easy. It’s not dripping anymore which makes me happy! Thank you for your help! Wonderful Customer Service. CMI
Saturday, 27 September 2025 / Published in

Replacement parts

Ron Robey was very professional in helping me obtain two replacement cartridge adapters for our Tuscany kitchen faucet in a timely manner. CMI Owner- Fritz, Thank you for the awesome review! Ron is a very knowledgeable member of our customer support team and tries to ensure that each customer gets the help they need. We
Friday, 19 September 2025 / Published in

Excellent response!!

Our kitchen faucet has a lifetime warranty. The aerator had broken and we needed a replacement. One phone call later; no hold time; spoke with a tech and was told the part would be shipped out and arrive in 3-5 days. Surprise! We received any entire new faucet head!! Husband unscrewed the old on and
Monday, 15 September 2025 / Published in

Almost perfect

It’s tough to get a perfect score from me, but CMI came close. I contacted them on Monday morning. Because they were busy, I had no choice but to leave them a call back number. Shortly they did call back, I explained what part I needed and they were quick to place the order. At
Saturday, 23 August 2025 / Published in

One of the best customer services I have dealt with.

I recently purchased a TUSCANY two handled kitchen faucet . After installing it, I tried to use the sprayer and had a hard time pushing the button . It felt as if it was going to break, so I contacted customer service and after an immediate response to my email they sent me a replacement