Purchased Product At Big Box Store (Baden Kitchen Faucet), Had Minor Issue With Component, Contacted The Manufacturer And Issue Resolved Immediately (Under Warranty) And With Fantastic Turn Around Time. First Time Ever That Manufacturer Actually Stood Behind Kitchen/Bathroom Product I Had Purchased. CMI Owner- Michael, Thank you for the five-star review! We are glad that
My husband and I have had a pull-down kitchen sink faucet made by this company for 13 years. It has served us well. They had already replaced the faucet head once previously, no charge, not because it was defective but because of hard-water damage. Recently we were experiencing the same problem again, so I called
I have a Tuscany bridge model kitchen faucet installed at a cabin in Northern Minnesota. We had an episode where pipes froze causing damage this winter. Part of that damage included a cracked fitting on the faucet. I contacted CMI through Menards, where I had bought the faucet, and the technical service person helped me
Called about the leaking swivel joint on my Tuscany Jostle kitchen faucet. Had a new part in the time it took for shipping, about a week. No problem with that. Replacement hose arrived and it was about 14″ shorter that the original. Called to report this and also that the spray head is leaking around
This faucet, sold through Menards under the Tuscany by Ridgehill brand, is apparently made by CMI. The faucet I purchased had a piece that was apparently welded on upside down. I emailed CMI on February 9, 2026. As of March 24th, there has been no response. A phone call to the phone number provided goes
Recently purchased a Model 6956WS Kitchen Faucet. The handle was leaking after installation. I called the customer service line, and the gentlemen was very friendly and helpful. Told me what part I needed for the repair, and got it shipped out. The part arrived quickly, including very detailed instructions on how to replace it, making
