Testing Warranty

Friday, 08 May 2026 / Published in

Painless replacement service

Had a faucet head malfunction after a couple years of use (Tuscany model from sink set at Menards). Contacted CMI to see if it was covered under warranty and got a reply within minutes, then had the replacement part on the way within the hour. Received it this afternoon – got here in 4 business
Wednesday, 06 May 2026 / Published in

Fantastic Customer Service

Purchased Product At Big Box Store (Baden Kitchen Faucet), Had Minor Issue With Component, Contacted The Manufacturer And Issue Resolved Immediately (Under Warranty) And With Fantastic Turn Around Time. First Time Ever That Manufacturer Actually Stood Behind Kitchen/Bathroom Product I Had Purchased. CMI Owner- Michael, Thank you for the five-star review! We are glad that
Thursday, 30 April 2026 / Published in

Warranty

Talked to customer service about leaking faucet and they said that it would need new cartridge. Shipped 2 out and received in about 10 days. No charge, great service!   CMI Owner- Thomas, Thank you for the five-star review! Thank you for your feedback and for choosing CMI!
Wednesday, 29 April 2026 / Published in

RO faucet replacement part

We have been using our RO faucet for 3 years with no problems at all. About a month ago one of our 2 faucets started dripping so I called customer service and they said they would send out a replacement cartridge. Received replacement cartridge in 4 days and installed the new one per directions sent
Wednesday, 29 April 2026 / Published in

Best warranty service anywhere

My faucet handle broke after 11 years of use. I sent CMI an email at 11:30 Thursday night and had a reply by 7:45 am Friday morning of what information they needed to replace the part. I sent them the info and the part showed up the next week. It was well-wrapped and protected from
Monday, 09 March 2026 / Published in

Excellent company that stands behind their products

I bought a sink made by this company under the Tuscany brand at Menards several years ago It came with a lifetime warranty. This company has been amazing to work with anytime I have an issue with the sink I contact them and they promptly contact me back and send me whatever part I need
Saturday, 07 March 2026 / Published in

Soap dispenser

I am very impressed with how this company stands behind their warranty, I had a replacement part within a week of my request and there was no hassles what so ever. A very professional service.   Gerald, Thank you for the nice review! It is great to hear that you received your replacement item quickly
Saturday, 21 February 2026 / Published in

Impressive Lifetime Warranty honored immediately

I was about to order a replacement faucet that got a leak. To my surprise, the faucet description online said it had a limited lifetime warranty and to contact CMI products. I emailed CMI letting them know my faucet had a leak. I got a a response the next day informing me they would be
Monday, 09 February 2026 / Published in

Excellent company that stands behind their products

I bought a sink made by this company under the Tuscany brand at Menards several years ago It came with a lifetime warranty. This company has been amazing to work with anytime I have an issue with the sink I contact them and they promptly contact me back and send me whatever part I need
Monday, 09 February 2026 / Published in

Faucet Parts covered by warranty. Received great customer support.

Jason and Ron helped me get the parts that I needed. They provided very helpful and friendly customer service. Thank you!