Testing Warranty

Saturday, 20 December 2025 / Published in

great warranty service

Had a faucet part break and they sent a replacement the same day – great service. Thanks CMI Owner- Kurt, Thank you for the cool review! We are glad you received quick service from our customer support team. Thank you for your feedback and for choosing CMI!
Thursday, 11 December 2025 / Published in

Thankyou for your wonderful service Department!! Jason is excellent !!!

We bought a Tuscany faucet at Menards a few years back because of its lifetime warranty. We have had a few issues and have spoken to Jason in the parts and service department a few times. He has been super helpful, knowledgeable and courteous~ making a frustrating problem so much easier to deal with, getting
Tuesday, 18 November 2025 / Published in

Leaking sprayer still under warranty

I called the toll free number looking for a replacement hose and sprayer due to a leak. I had the sku number and model number, couldn’t believe it when I was told the parts were under warranty and they would send me the parts for free. Received the parts in 3 days. Bought the faucet
Sunday, 16 November 2025 / Published in

Quick And Accurate Help!

Big thanks to Jason for taking the time to understand my problem and get me the warranty part in a very quick amount of time! Great service and I will be buying their products in the future because they stand by them! Thank you! CMI Owner- Christopher, Thank you for the amazing review! We will
Sunday, 09 November 2025 / Published in

Easy sink repair

Called Compass to order warranty part for vessel Faucet for my master bath. Was impressed that a actual person answered my call and was very pleasant to talk with. Long story short part was sent took about 3 days to get. Leak is fixed wife is Happy. I will use them again !!! Thanks Jim
Monday, 03 November 2025 / Published in

Needed a new spray head

Most places are always telling you why you are not covered under warranty. This was a totally different experience. Jason was wonderful to deal with. I could not believe that the part I needed was covered under warranty. The part came quickly also. I will definitely call again if I need another part for my
Friday, 10 October 2025 / Published in

Replacement Sprayer

Purchased my Tuscany faucet with a sprayer at Menards a few years ago. I needed a new sprayer but Menards did not have one that would work. Called the number for a replacement and ready to pay but to my surprise it was a lifetime replacement. Very kind & helpful customer service. CMI Owner- Kathie,
Saturday, 27 September 2025 / Published in

Warranty replacement for faucet

I sent an email explaining the problem with my bathroom faucet. A replacement part was sent to me with no questions asked. Great service! CMI Owner- James, Thank you for the great review! We are happy to hear that our customer support team could help you. Thank you for your feedback and for choosing CMI!
Friday, 19 September 2025 / Published in

Excellent response!!

Our kitchen faucet has a lifetime warranty. The aerator had broken and we needed a replacement. One phone call later; no hold time; spoke with a tech and was told the part would be shipped out and arrive in 3-5 days. Surprise! We received any entire new faucet head!! Husband unscrewed the old on and
Monday, 08 September 2025 / Published in

Spayer Replacement

Recently had a problem with the sprayer on my faucet and it quit working suddenly. No water came out at all. I was prepared to go shopping for a new one but found the paperwork and receipt for my current one. I was surprised to see it was still warranty and called the number listed.