We had an issue with a leaking faucet head. The customer service representative was kind, helpful, and sent a replacement.

CMI Owner-

David,

Thank you for the excellent review! We are ecstatic to hear that our customer support team helped you with your leaking faucet. Thank you for your feedback and for choosing CMI!

My faucet was leaking and Compass Manufacturing employee was great to work with and solved by problem within minutes. I received the parts in the mail with instructions. Problem solved. Thanks

CMI Owner-

Terry,

Thank you for the five-star review! We are glad that our customer support team was able to assist you with your issue and mail out the necessary part to you in a timely manner! Thank you for your feedback and for choosing CMI!

I had an issue with my tub faucet that I had purchased and decided to contact the manufacture by way of email explaining that I had no cold water coming out of the faucet. I recieved a reply the same day that they were sending me a new faucet cartridge. Within three days I had the new cartridge with detailed instructions on how to change and adjust the new cartridge. I have contacted the technical support in the past and always had someone who knows what they are doing walk me through what to do and make the adjustments needed. I highly recommend this brand for their service as they have always gone above and beyond. I will always purchase their brand for all future products.

CMI Owner-

Paul,
Thank you for your five-star review! At CMI, we strive to help our customers have a great experience when it comes to our products and to go above and beyond with our customer support. We are happy that you had a great customer service experience with us and plan to purchase our products in the future. Thank you for your feedback and for choosing CMI!

I had a dripping faucet and called for help, the technician said to try and clean but after 2 try’s it still dripped so I called back and he understood my issue and immediately said we need to replace the cartridge and sent it out. I put it in and it solved the issue. Great customer service and support!!!

CMI Owner-

Doug,

Thank you for your great review! We are glad that a member of our customer support team was able to assist you with your issue and get you the replacement part you needed! Never hesitate to call our customer service team, Monday through Friday, 8 a.m. to 5 p.m. EST for questions or assistance with your purchase. Thank you for your feedback and for choosing CMI!

I bought a drinking water faucet 7 years ago. There is wear and tear on the O rings of the spout. When I tried to take the spout off, I accidentally cracked the spout. I contacted Compass Manufacturing International (CMI) to find the part number and want to purchase a new spout. CMI instead of selling me a spout, they ship me a new one under warranty. Their service is above and beyond my expectation. From now on, the Tuscany Line products sell at Menards will be my number one choose for my household products.

CMI Owner-

Connie,

Thank you for the five-star review! We are so happy to hear that we went above and beyond your expectations! At CMI, we pride ourselves on having an amazing customer support team to make sure that we give a top-quality customer experience! Never hesitate to reach out to our support team, Monday through Friday, 8 a.m. to 5 p.m. EST for any questions or concerns! Thank you for your feedback and for choosing CMI!

They replaced our faucet spray head without any questions. We received the replacement within 4 days of my calling them. It works like a charm again!

CMI Owner-

Mark,

Thank you for the great review! We are happy that your faucet works like new again and that you received the replacement quickly! Thank you for the feedback and for choosing CMI!

Great service for replacing parts for an older product at no charge.

CMI Owner-

Rich,

Thank you for great review! Never hesitate to reach out to our customer service team, Monday through Friday, 8 a.m. to 5 p.m. EST if you have any more questions for our support team to make sure your faucet experience stays great! Thank you for your feedback and for choosing CMI!

I bought a brand new 190.00 faucet, hooked it up to have it leak and pulsate. Instruction booklet said don’t return it, call first. We called they sent a new part, here it was missing the screen. It works fine now, but it would have been great if it didn’t leak in the first place and came with all the parts.

CMI Owner-

Pam,

Thank you for your feedback! Our mission, at CMI, is to provide high-quality service to our customer. We are sorry that your faucet experience did not start off great, but glad we were able to help with sending you the new part to correct your issue. Never hesitate to reach out to our support team, Monday through Friday, 8 a.m. to 5 p.m. EST. for any other faucet inquiries. Thank you for your feedback and for choosing CMI for your space!

HIGHLY recommend!!! Excellent customer service on a Tuscanny Forden faucet with sprayer head! Thank you VERY much. 10 our of 10.

CMI Owner-

Jason,

Thank you for five-star review! We are glad that we could provide you with excellent customer service. Thank you for your feedback and choosing CMI!

I recently purchased a TUSCANY two handled kitchen faucet . After installing it, I tried to use the sprayer and had a hard time pushing the button . It felt as if it was going to break, so I contacted customer service and after an immediate response to my email they sent me a replacement sprayer and it works great.

Thanks for such a great job!

CMI Owner-

Kevin,

Thank you for your glowing review about our customer service team! We aim to provide a high-quality experience for our customers. We are happy to hear that you got an immediate response from our team, and that they were able to send you a replacement part. Thank you for your feedback and for choosing CMI!

We had a leaking faucet in the kitchen my husband spoke to our plumber who informed us the the leaking head of the faucet was guaranteed for life. Thankfully I had kept the receipt. I emailed CMI and the response was nearly immediate stating the part we needed was in the mail! What great customer service with no questions asked!

CMI Owner-

Jeri,

Thank you for the great review! At CMI, we strive to make sure our customers have a great experience with us! We are happy to hear that we responded in a timely manner, and you got the part you needed. Thank you for your review and for choosing CMI!

Problem installing faucet and stopper… Sent some alternate parts that fix the problem… Love it when you get great product support that thinks out of the box and helps you out… Going the extra mile means a lot nowadays CMI products with Ron and Jason. Do a wonderful job. Thank you.

CMI Owner-

John,

Thank you for the awesome review! We are happy that you had a great experience with Ron and Jason. Please don’t hesitate to ever reach out to our support team Monday through Friday, 8 a.m. to 5 p.m. EST for any other issues you encounter. Thank you for your amazing review and for choosing CMI!

I have one of there Kitchen faucets. I love it!!! But the nozzle kept dripping. So I called and left a message. They called right back! He asked what I had and I told him what was going on, I gave him the model number he said we have one and he would ship one out to me! I fully expected to pay for it! He said no charge and no shipping! I was so impressed with his friendliness, and experience!
And I talked to a real person!!!!
I will definitely purchase another one of there products again!!! And tell others to check out there products first when looking! So thank you again! You made my day🤗

CMI Owner-

Jodi,

Thank you for the five-star review! At CMI, we aim to offer excellent support and assistance to our customers through our support team that are always available to assist you, Monday through Friday, 8 a.m. to 5 p.m. EST. We are pleased that you had a great experience with our customer support team. Thank you for the feedback and for choosing CMI!

Was missing small plug item from my newly installed Tuscany Shower head assembly. Reached out to warranty@cmiproducts.com. Reply from Jason was received less than 12 hours later. This all went down on a Thursday. Received items the following Monday. NICE WORK!!!

CMI Owner-

Tom,
Thanks for the stellar five-star review. Our company is dedicated to providing fast and efficient help to our customers, so we’re glad to hear our team delivered! If you ever need anything from us, we are available for you, Monday through Friday, 8 a.m. to 5 p.m. EST.

Ron with there parts dept was very helpful and was very knowledgeable about my kitchen faucet and the part I needed for repair. Excellent service from this company. He explained delivery time and location where the parts would be shipped from.

CMI Owner-

Thomas,
Thanks for the five-star review. We’re thrilled to hear that our trusted Product QC Manager, Ron, effectively helped you solve your kitchen faucet issue. We strive to deliver top-quality service, anywhere and everywhere, Monday through Friday, 8 a.m. to 5 p.m. EST.

The service provided in replacing the original drain equipment was efficient, prompt and without any hassle. Thank you.

CMI Owner-

Bruce,
Thank you for this simply sweet review! In less than twenty words, you nailed exactly what we aim to do for our customers: provide efficient, prompt service with minimal hassle. Thanks for showing support for our company! We hope to serve you again soon.

I was pleasantly surprised by how quickly I was able to speak to a person and how fast they were to get me the help I needed Shipping was quick too. I have no complaints and wish all customer service interactions went this smoothly.

CMI Owner-

Angela,
We are thrilled about your five-star review! At CMI, our mission is to provide fast and reliable support. So, it means the world to us that you took the time to explain how our team delivered! Thanks for choosing CMI as your trusted kitchen and bath product supplier.

Solved my problem quickly and without question

CMI Owner-

Charles,
Thanks for this simply sweet five-star review! CMI is dedicated to delivering fast and efficient service to our customers, Monday through Friday, 8 a.m. to 5 p.m. EST. We look forward to serving you again.

I purchased a sink and faucet set in January. Last week the hose on the pull down faucet started to leak. I went to the store to get a replacement. They didn’t carry the part but encouraged me to reach out to Tuscany directly as it should be covered by warranty. I tried to call in multiple times without any success speaking with a live person. I then sent an email explaining the situation. That SAME DAY the person who responded had the parts shipped directly to my home. I received the parts and put them on and we have a working kitchen sink again! I cannot say enough good things about the service I received!!! Thank you!!

CMI Owner-

Jim,
Thank you for this five-star rating! We’re sorry you had issues with the hose on your pull-down faucet leaking and trouble initiating contact with our team. Our staff works diligently to improve our response times and ensure a smooth experience. We’re glad our team was able to swiftly help you resolve your product issues. Please, never hesitate to reach out to our company for any inquiries, Monday through Friday, 8 a.m. to 5 p.m. EST.

excellent service on faucet head. fast and very courteous! back to having full pressure and water flow. thank you!

CMI Owner-

Brenda,
We are overflowing with gratitude for this five-star review. At CMI, we strive to deliver fast and courteous service to our customers for their inquiries, product needs, and simple guidance. We’re thrilled our team could get your pressure and flow back to 100% operational standards! Thanks for supporting our team with this wonderful review.