Monday, 04 May 2026 / Published in

Unbelievable Customer Service

I recently had a shower installed, however after plumbing and purchasing the shower head and faucet the installer walked away from the job before tiling and installing the faucet and shower head. I hired someone else to finish the tiling and installing the faucet and shower head only to find out the faucet handle was
Monday, 04 May 2026 / Published in

Technical service team got me the replacement parts I needed

I have a Tuscany bridge model kitchen faucet installed at a cabin in Northern Minnesota. We had an episode where pipes froze causing damage this winter. Part of that damage included a cracked fitting on the faucet. I contacted CMI through Menards, where I had bought the faucet, and the technical service person helped me
Saturday, 14 February 2026 / Published in

Replacement parts

The sprayer tube on my laundry room faucet broke at the connection to the water supply. I removed the faucet, located the CMI contact number taped inside and made a call. The person who answered (didn’t understand his name) asked for the SKU and found the part needed. He took my mailing address and I
Saturday, 07 February 2026 / Published in

Replacement cartridge

I was very surprised when I was told the cartridge would be shipped no charge. We were told at Menards where we bought the faucet it would take about 2 weeks to get the cartridge. I am so glad I called Compass manufacturing . The gentleman I dealt with was great. Very helpful and friendly.
Wednesday, 04 February 2026 / Published in

Excellent customer service

Called for warranty replacement parts for a 2 year old item and had the most hassle free experience ever getting an item replaced or parts to repair. Phone conversion lasted 5 minutes and the item was delivered to my door within 4 days. Great 👍 job to all involved.
Tuesday, 27 January 2026 / Published in

Great service!

We had a question regarding a failed part on our faucet and upon reaching out, we were provided prompt responses, were told how and where to get common replacement parts, and were sent the additional parts that were not available through the place of purchase. Great customer service team!
Wednesday, 21 January 2026 / Published in

Tuscany faucet parts

Called Menard’s, was directed to CMI. Did not have receipt but found tag on faucet mounting washer with part identification numbers. Called CMI and was greatly pleased with the handling of request for replacement parts at no charge. A rare “no hassle” experience. Parts received on time as promised. Excellent customer service. Thank you.
Friday, 16 January 2026 / Published in

Kitchen faucet repair

Service was great and helpful. The parts I needed were shipped promptly and I received them in a few days also the replacement instructions were very helpful. My overall service was great thanks
Tuesday, 13 January 2026 / Published in

Painless replacement process

I’ve had a few different parts go bad on my kitchen sink and the company has quickly sent out replacement parts free of charge after a simple phone call or email. Very happy with my purchase and that the company has held up its warranty guarantee every time.
Saturday, 03 January 2026 / Published in

Quick and accurate warranty replacement

Same day return call for a warranty claim on a leaking water spout after 10 years of use on hard water. Quickly identified replacement parts and accurately and quickly sent over the holiday season. Helpful instructions on replacement also included with parts.