Saturday, 27 September 2025 / Published in

Replacement parts

Ron Robey was very professional in helping me obtain two replacement cartridge adapters for our Tuscany kitchen faucet in a timely manner. CMI Owner- Fritz, Thank you for the awesome review! Ron is a very knowledgeable member of our customer support team and tries to ensure that each customer gets the help they need. We
Thursday, 25 September 2025 / Published in

Great Service

Sent an email addressing a problem with my faucet. Received a response the next day indicating the required replacement parts would be sent out that day. Received the parts today and the faucet was fixed in ten minutes. Thanks a bunch for the great service. CMI Owner- Ron, Thank you for the great review! At
Wednesday, 17 September 2025 / Published in

Great Customer Service!

Called in looking for a faucet sprayer head and you found it and shipped immediately. It may have been Jason in the Parts Department that helped me. Anyways, thank you so much for replacing my part. It was a two second install and fit perfectly! CMI Owner- Cris, Thank you for the great review! We
Monday, 15 September 2025 / Published in

Drain malfunction

I called customer service at CMI and left a message about my drain not working properly. The service representative was very nice asked me my model number and name and address. He than stated that my replacement parts would be mailed immediately. Outstanding service! CMI Owner- William, Thank you for your great review! We are
Sunday, 07 September 2025 / Published in

Replacement Part after many years.

I have had my faucet for over 15 years. Every time I have reached out, they have helped me with my repair. I never had an issue with the replacement parts. They have always arrive quickly too. Thanks for being there. CMI Owner- Vince, Thank you for the amazing review! Thank you for being a
Monday, 04 August 2025 / Published in

Faucet Warranty

I purchased a sink and faucet set in January. Last week the hose on the pull down faucet started to leak. I went to the store to get a replacement. They didn’t carry the part but encouraged me to reach out to Tuscany directly as it should be covered by warranty. I tried to call
Monday, 28 July 2025 / Published in

Great Example of Customer Service

I bought a Tuscany Faucet for my rental property which was purchased from Lowes but was no longer in stock for a needed replacement of a handle and cartridge. But thankfully I found Compass Manufacturing (CMI), and was serviced by representative Jennifer Nash. She provided me a superstar performance and I have now received the
Saturday, 26 July 2025 / Published in

replacement parts

Phone call answered quicky and was transferred to services where left a message for Jason to call about replacement head for faucet. He returned call promptly. Received the part in just a couple of days. No hassle no long waits and talked to people i could understand. Great service!! CMI Owner- Sally, Thank you for
Thursday, 24 July 2025 / Published in

Replace faucet part

Needed a faucet head replacement for our kitchen sink. Faucet was only a few years old and the head was not operating properly. Customer service ordered the replacement parts quickly no questions asked. How refreshing. CMI Owner- Bob, Thank you for the five-star rating! CMI is proud that our team delivered great service and left
Tuesday, 22 July 2025 / Published in

Great Response and Products

After 5 tears our laundry faucet was not working. We phoned Compass Manufaturing International. The guy who answered our call was extemely polite and considerate. We explained our issue and he responded immediately with we wil send you a replacement faucet and hose. He explained the procedure to connect the part. Just a few days